When you receive a non-maintenance service request from your client, you can either accept or decline the request. It is important to take action on the request so your clients know whether you will work on the issue.
When you do not take action on a service request, your client may opt to reassign it to another service provider.
You can respond to a service request through email, telephone, or SMS text message.
Accepting Maintenance Work Orders
You do not have to accept Maintenance work orders. These work orders are automatically accepted on your behalf, and are ready for you to start work.
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