Dec 11, 2024 | Service Automation and Provider Automation RNs

Core modules

Work Orders. Henceforth, you can see who resolved the action required note on a work order. After addressing the required action note, the user name and company name of those who made this action will be listed under the Resolved status on the left side of the note.

Add-on modules

No features and improvements for add-on modules.

Core modules

Admin. Having access to locations based on region in the Location/District/Region Access section of a user profile, you were unable to view locations with region names that include a comma. The comma separator no longer jeopardizes the location access.

Admin. The IVR PIN on the Admin - Providers page did not match the downloaded MS Excel service providers template. Rest easy — you won’t be confused by this mismatch anymore.

Asset Manager. On the Manage Assets page, nothing happened when you searched for an asset by a serial number. The complete list of assets remained on the page. Now, you can search for an asset using the Serial # field.

Dashboard. As an EU-based user, you might have noticed the NTE amount displayed incorrectly when you created a work order. We have addressed the issue, and the NTE amount is now accurately displayed following the specifications outlined in the issue list and the dashboard settings.

Dashboard. Even with the Set Original Vendor For Recalls dashboard setting enabled on the Request tab, when you created a recall service request, the provider shown on the New Work Order confirmation page did not match the original work order. We've fixed it.

Dashboard. Selecting a comma as a decimal separator on the General tab of the dashboard settings, hawk-eyed users detected that the NTE amount on the New Work Order confirmation page still displayed with a point. Now, the decimal separator will be set based on your dashboard settings.

Dashboard. When you hovered over the work order number on some tabs in Dashboard 2.0, the Work Order Summary pop-up blinked. Thus, you couldn't view the information adequately. We've done away with this issue.

Provider Directory. Switching from English to any other language, the provider couldn't add business and after-hours on the Profile page. A tricky bug was squished, and the business and after-hours can be successfully added to the provider profile in the desired language.

SC Provider. Providers couldn't check out on a work order for 24 hours after checking in. Instead, an error message stating the user had not been checked in appeared. Now, providers can check out at the lapse of 24 hours after check in.

Work Orders. Due to an under-the-hood issue, the Filter By section was stretched in width on the work order list view page. Therefore, checkboxes could be selected even if you didn't click on them. No more accidental selection of checkboxes. The checkbox will be selected if you directly click it.

Add-on modules

No bugs for add-on modules.