About the Work Order Summary

Name

Definition

Tracking #

A number automatically generated when the work order was created.

Age

The number of days/hours the work order is open.

Caller

The person who submitted the work order.

Created By

The login account used to submit the work order.

Call Date

The date the work order was generated.

Priority

The number of days from the Schedule Date the service provider should arrive onsite to work on the issue, as configured by your administrator.

Vendor

The company assigned the work order.

Vendor's Phone*

The service provider’s telephone number.

Trade

The line of work under which the work order falls.

Category

Classifications that are created in the system by the administrator to group different types of work orders.

Scheduled Date

The date and time the service provider should arrive at your location, calculated by the Priority.

NTE Amount*

An acronym for not to exceed: the maximum amount the service provider may charge for the service listed on the work order.

Description

The explanation of the problem, as entered while placing the service request.

Status

The current stage of the work order.

Notes

Additional details about the work order, entered either automatically by the system or by users or service providers.

Resolution

The final outcome of the work, as entered by the service provider.