Looking for better providers may be time-consuming; identifying if your current providers are performing well or if you need to find better providers are is an even more headache-inducing processes.
ServiceChannel suggests searching for better providers with Network Opportunities. With Network Opportunities, we analyze your current providers’ performance and give you options to improve your Private Network by comparing existing providers with better-performing ones.
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Contact your ServiceChannel representative to enable Network Opportunitiesand ensure your Network Opportunities can help you replace underperforming providers which may reduce costs for specific trades and locations.
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You may see the Discovery cards and Coverage Map instead of Network Opportunities. It may happen because of the following reasons: |
You can use Provider Search in multiple ways to ensure your target goal of finding the right providers has been reached. -
- Your current providers do not meet the requirements for provider analysis.
- There are no opportunity providers yet to replace old providers. Check if there are new opportunities next month.
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| title | Expand the section to learn more about other ways of provider search depending on your goalsfinding a provider if you do not have a provider to replace. |
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I want to find | within a specific region to compare the providers and choose the one that best fits my needs. | Start the provider search process by entering the desired trade and the needed search area in the Plumbing trade in New York Mills, Minnesota, United States. |
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I know a provider’s name and want to find | Find a certain provider by their name them to invite to my Private Network. | Start typing aprovider’s company name in the first Search field.
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| | Explore high-performing providers for future projects. | Use the first two Discovery cards to view the best providers in their industry. |
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| | Use the third Discovery card to explore providers for specific areas with fewer than 3 providers assigned. |
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You can also use the cards below the Coverage Map to view the list of providers for a specific trade and location.  Image Modified
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You may have Network Opportunities enabled, but still see the Discovery cards and Coverage Map. It may happen because of the following reasons: - Your user has Power User or/and Provider Assignment Editor secondary roles to be able to view Network Opportunities.
- Your current providers do not meet the requirements for provider analysis.
- There are no opportunity providers yet to replace old providers. Check if there are new opportunities next month.
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About the Provider Search Network Opportunities Page
The Provider Search with Network Opportunities page can be divided into 4 main sections:
- Opportunity Cards Carousel. Each Opportunity Card has a trade and a number of locations where you can potentially improve your Private Network by inviting new, better-performing providers based on their scores. You will also see the average potential performance improvement in percentage.
- The Score Comparison section. Once you have clicked on any of the Opportunity Cards above, you can compare the scores of your current provider assigned to the selected trade and location and better providers working in the same trade. The Triangle icon on the right side of the section allows you to view the potential % of improvement if you select one of the better providers.
- The Locations Map. The map on the right side of the Provider Search page displays locations included in the opportunity you selected in the Opportunity Cards Carousel section.
- Opportunity Actions. These actions let you either remove the selected opportunity from the Opportunity Cards Carousel section or take a closer look at the list of better-performing providers.
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The Provider Search with Network Opportunities page is divided into 4 main sections:
- Overall Potential Improvements. Above the opportunity cards, you can view the potential total savings from all opportunities. Click View all to browse through all the opportunities we recommend viewing.
- Opportunity Statuses. Use the status tabs or quick navigation between opportunities based on their current state:
- Open: Opportunities where no provider has yet been invited or assigned.
- In Progress: Opportunities where at least one provider has been invited to your Private Network or assigned to specific locations.
- Dismissed: Opportunities that have been removed from the Opportunities List.
- Completed: Opportunities for which you have assigned new providers or have manually marked as completed.
Top Opportunities List. This list displays the top three opportunities we have identified for you, arranged in descending order by potential cost savings. Each Opportunity Card suggests replacing a primary-ranked provider for a specific trade and location with better-performing providers, based on their scores and potential annual savings.
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- We display only the opportunities that offer an average improvement of more than 20%.
- The scores on each Opportunity Card are calculated based on the averages of the scores from the Replacement Mapping Options. These, in turn, are determined by the average scores of the individual opportunity providers within a Mapping Group.
- Each Opportunity Card shows the largest cost savings from one of the Replacement Mapping Options within that card.
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- Opportunity Actions.These actions allow you to either remove a selected opportunity from the Opportunities List section or delve deeper into the Replacement Mapping Options of an Opportunity Card.
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About Cost Savings
We compare the proposal/invoice data of the current primary ranked provider to the proposal/invoice data of the opportunity providers within each Mapping Group (each group consists of individual opportunity providers).
Then, we analyze the potential cost savings of each opportunity provider in the Mapping Group, and aggregate it across all Mapping Groups and Replacement Mapping Optionsconstituting the Opportunity Card.
Unit of Measure: US Dollars.
Current Provider Analysis Period: 12 months.
Required Improvement Percentage: More than 20%.
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walk through the process of the provider analysis for current and opportunity providers.
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About Provider Analysis
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| title | About the Current Provider Analysis |
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About the Current Provider Analysis Your current providers should meet the requirements such as |
ranks and thenumber the number of completed work orders at your locations, and others to |
be considered be considered for analysis and potential replacement with better providers. | Note |
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New opportunities appear each month.If you do not see any opportunity providers or existing opportunities do not meet your needs, you can check them next month. |
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Requirement
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Scores |
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For the For Speed, Quality, Price (calculated at the CBSA level), and |
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Quality scores, information is gathered for the last 12 months. The data analysis is based on for Engagementscores, information is collected from the past 12 months. The data analysis is based on the work orders completed only for your locations. |
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The Engagement score of your current provider is calculated based on their overall Engagement score, not onlyNumber of Work Orders | A must have completed 50 repair work orders in the specified trade and location within a year. | Affected Invoices | A provider should have invoices in either the Approved or Paid statuses for the specified trade and location over the past 12 months. | Locations |
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Affected Providers Only US locations. | Affected Providers | Primary ranked |
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providers for a specific trade and locationproviders for a specific trade and a subset of locations. |
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Note Please note that providers who |
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decided not to appear in the Provider Search will not be analyzed. | Locations | Only US locations. |
| Number of Work Orders | A provider should have at least work orders on that trade and location. |
About have opted out of appearing in the Provider Search will not be included in the analysis. |
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| title | About the Opportunity Providers Analysis |
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About the Opportunity Providers Analysis Once we have |
figured out examined how your current providers are performing, we analyze if there are opportunities for improvement. The following requirements should be met for new providers to appear in the list of opportunities. least 3 have for
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County Locations | An opportunity provider should |
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have at least one county as your current providercover a subset of the locations currently assigned to the primary ranked provider. Please note that while an Opportunity Card encompasses every location served by the current primary ranked provider for a specific trade, an individual opportunity provider featured on that card might not cover all these locations. | Better |
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Scores At least one score (Scores | For Speed, Quality, Price(calculated at the CBSA level), |
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Engagement) should be more or equal to 20% of improvement. trade and Engagement scores, data from the last 12 months is collected. The scores of an opportunity provider must be more than 20% better than those of the current provider. | Number of Work Orders | An opportunity provider must have completed 50+ repair work orders in the specified trade and location. | Affected Invoices | Invoices are analyzed for the same trade as the current provider’s invoices, covering the past 12 months. | Same Trade | An opportunity provider |
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should serve the same primary must serve the same primary trade as your current provider. |
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Number of Work Orders | An opportunity provider should have at least 50 work orders on that trade and location. |
Read how to view new opportunities providers in
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| title | ⦿ How to View Opportunities |
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- View on the Opportunity Card if you want to
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Network Opportunities Roadmap
For your convenience, we have organized opportunity providers into groups and sub-groups within each opportunity. To avoid confusion on the pages, please review the following hierarchy from top to bottom:
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Provider Search page | The page contains the Top Opportunities List arranged horizontally from the highest to the lowest annual savings.  Image Added
- Clicking View all redirects you to the Opportunities List page, where you can see all opportunities curated for you.
- Clicking View on one of the top Opportunity Cards redirects you to the Replacement Mapping Options page where you can view the list of Mapping Groups.
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Opportunities List page | The page contains the Opportunities Cards arranged in descending order by annual savings.  Image Added
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Replacement Mapping Options page | The page contains Mapping Groups arranged in descending order by annual savings. In each group, you will see the list of opportunity providers.  Image Added
- Clicking Select Group redirects you to the Mapping Details page showcasing all providers within the chosen group.
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Mapping Details page | The page contains opportunity providers from the selected Mapping Group.  Image Added
- Click Assign if the opportunity provider you are viewing is already in your Private Network to launch the Quick Assign to replace the current primary-ranked provider.
- Click Invite to add a new provider to your Private Network.
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