Jun 19, 2024 | Service Automation and Provider Automation RNs

Core modules

Dashboard. In Dashboard 2.0, we’ve removed the Summary option from the dashboard hamburger menu as redundant.

Dashboard. The Enable location attachments setting has been added to the Request tab in the dashboard settings. Turn it on to see the View Attachments link in the Location Notes section while creating a service request.

Add-on modules

No features and improvements for add-on modules.

Core modules

Admin. Creating an internal provider on the Admin - Providers page, if you entered an extra space after email in the Processing Email field, the broken provider was created with missing information about the primary user and PIN. In this case, you'll get the Invalid character error message, and the internal provider won't be created.

Dashboard. Sometimes, you couldn't leave anonymous feedback on work orders in the Completed status via email. It happened when the total amount of symbols was greater than 100 in the Email field on the Locations & Provider Assignment > location Details tab. We've tackled the issue.

QuickView. Occasionally, Quickview reports were displayed 0 results and when you tried to view them, you got a system error. This happend if reports contain renamed location note headers (LNH). We've tackled the issue.

Work Orders. When you updated the problem description during the reassignment process, it took too long to update the work order. We've made some performance improvements so that the work order reassignment process is much faster now.

Add-on modules

No bugs for add-on modules.