Contractor Scorecard 2.0 is a redesigned version of Contractor Scorecard 1.0. We’ve taken the essence of tried and true KPIs and revamped it with contemporary data science practices to give you a reimagined Contractor Scorecard that gives you better data points to meaningfully evaluate your performance across your client network and enables more productive conversations on how to improve performance.
Scores contained within Contractor Scorecard 2.0 align with what you can see on Provider Search.
How Scores are Calculated
Contractor Scorecard 2.0 Scores are calculated using data science techniques to provide the most statically significant and accurate scores that ServiceChannel can provide. To view performance category score calculations, jump on over to Contractor Scorecard 2.0 Calculations. To view maintenance scores, jump on over to Maintenance KPI Trends.
Navigating Contractor Scorecard 2.0
Filters
Filters will change with every tab to only include the most relevant information for each type of report and help you filter for the most meaningful data. Pay attention as some look similar, but actually do have filters different from previous pages.
Dashboards
This dashboard provides a high-level view of KPIs across your entire network of clients that compares your provider scores against all ServiceChannel providers. You can use this dashboard to check in on your health/performance in your client network as a whole or you can use this dashboard in your quarterly business reviews with individual clients to see how your individual performance is across not only your network, but the entire ServiceChannel platform.
This dashboard measures repair performance by Speed, Quality, Engagement, and Price. Each category has specific KPIs and drills down to scores and a 36 month trend of those scores. Use this dashboard to drill into key metrics on your performance on repair work orders.
This dashboard breaks down maintenance performance by the same KPIs as Contractor Scorecard 1.0. You can see the same scores as before, but now you can see consistency of performance over the last 36 months.
Benchmarking (Coming Soon)
Score Subtabs
Network Summary and Repair KPI trends have subtabs for their KPI categories. Click through each one to drill in further on your performance.
Notes
At the bottom of each page, there are notes to help you understand specifics of each scorecard and what is included. Review them as they are quite helpful!
Global Instance
Contractor Scorecard 2.0 is only on our Global Instance. If you do not see Contractor Scorecard 2.0, it is likely you are using the EU Instance.
