For some actions that you want to take on work orders, you don't need to log in to Provider Automation. You can use your email account instead — either on your computer or mobile device. Here is what you can do via email:
When you receive an email notification about a note added to a work order, you can add a new note from the email. In the email, you can see the last and the last but one added note (if any).
Click here to find out how to create a note from an email alert about a new note.
⦿ How to Add a Note to a Work Order from an Email Alert about a New Note
In the email subject, specify the Tracking Number of the work order you are adding an attachment to.
Attach one or more files that you want to add to the work order.
(Optional) In the email body, add a comment to the attachment(s).
Send the email.
The attachment appears on the Attachment & Notes tab of the work order details page, and a note is added to the work order showing the file name and your comment.