Managing Work Orders via Email
For some actions that you want to take on work orders, you don't need to log in to Provider Automation. You can use your email account instead — either on your computer or mobile device. Here is what you can do via email:
Add notes and attachments to work orders
Make sure the email account you are taking action from is the same as the account registered with ServiceChannel.
Responding to a Service Request
When your clients dispatch work orders to you, you can either accept or decline them via email. See Responding to a Service Request through Email for details.
Adding Notes and Attachments to a Work Order
You can add notes and attachments to work orders via email, without having to navigate to the corresponding page in Provider Automation.
When you receive an email notification about a note added to a work order, you can add a new note from the email. In the email, you can see the last and the last but one added note (if any).