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Manage Expired Insurance Documents

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30 days before your insurance policies have reached their expiration date, you will receive the first alert from Fixxbook prompting you to upload your renewed insurance documents. In case you forget about it, the second alert will be sent to you seven days before the expiration date.

The alert will be sent to the email address that you have specified for alerts.

Email Alert that the required insurance document has expired
You can also view the alert under the Alerts icon in the top navigation bar.

Click the Alerts icon to see the required insurances that have been expired

Uploading and Sending Insurance Certificates for Approval

⦿ How to Upload and Send Insurance Certificates for Approval
  1. In the top navigation bar, click the Clients tab.

    Click the Clients tab to open the Clients page
  2. Select the client, for example, ServiceChannel.com, Inc., by clicking the company logo, client name, or the Continue button next to the client name.

    Click either the name or logo of the desired company or the Continue button next to it
  3. In the left navigation menu, click Insurance Documents.
    The Insurance Documents page opens.
  4. Click Edit.
    Click Edit to update the insurance information and upload a new insurance document
  5. For an insurance type required by the client, enter the following information:
    1. Enter the Carrier’s name, Policy Number, Policy EFF (policy effective date), and Policy EXP (policy expiration date).
    2. For each occurrence type, enter the amount carried in your insurance certificate.
  6. Upload insurance certificate(s) for all required insurance types:
    1. In the Upload Insurance Form section, click the Upload Insurance Doc button.
      The Upload Insurance PDF pop-up window appears.
    2. Click Choose PDF File to Upload, and select the file.
    3. Select the checkboxes next to the types of insurance for which the document applies.
    4. Click Apply File.

      The Upload Insurance PDF Overlay
      The uploaded file appears in the Upload Insurance Form section.
  7. Review your certificate to ensure the Description of Operations/Locations/Vehicles and Certificate Holder fields are filled out as required by the client.
  8. Click Save and Send for Approval at the bottom of the page.
    A confirmation message appears on the screen that the certificates have been sent for approval.
  9. Click Ok to close the message.

    The notification that the insurance documents have been successfully sent for approval

When you click Save and Send for Approval, and any insurance certificate has the Exact Amounts smaller than the Required Amounts, a warning message will appear marking the sections where the amount is smaller than required.

Insurance Warning Message that appears when the

  1. Click Close to go to the section mentioned in the warning message, correct the amount, and then click Save and Send for Approval again.
  2. Click Send for Approval if you want to send the insurance anyway.
    A confirmation message appears on the screen that the certificates have been sent for approval.

Copying Insurance Details for Other Clients

Once you update details for a specific insurance type for one client, you may easily populate the same details for another client.

⦿ How to Copy Insurance Details for Other Clients
  1. Select the client for whom you want to update insurance.
  2. Find the Copy Details From drop-down list under the insurance type.
  3. Select the desired client name.
  4. Click Save.
    The required details are added to the fields.

    Copy insurance details from one client to another


For each client, you will need to upload a unique insurance document with the current client listed as a certificate holder.

For more details, view Manage Insurance Documents and Requirements.

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