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As a technician, you can be invited to use the ServiceChannel Provider mobile app through Provider Automation. When creating an invitation, your manager determines your permissions and role.

Receiving an Invitation

You receive an invitation from your manager via email. Should you accept the invitation to use the ServiceChannel Provider app, you need to create a ServiceChannel account.

Note

Until you receive an email invitation to use SC Provider, you can only use your company PIN to log into the mobile app. To sign in using a technician account, you should be assigned a technician role in Provider Automation. See Adding and Modifying Users and Assigning User Roles for more information.

The email invitation to use the SC Provider mobile app

Creating a ServiceChannel Account

To access the work orders assigned to you in SC Provider, you need to have a ServiceChannel account. Creating a technician’s account involves providing your contact info, adding your photo, and creating a password.

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title⦿ How to Create a ServiceChannel Account
  1. In the email invitation, click Start Now. The page for setting up an account appears.
    The page for creating a ServiceChannel account for a technicianImage RemovedThe page for creating a ServiceChannel account for a technicianImage Added
  2. Review the provided info, and edit it if required. Also, enter your mobile phone if your manager hasn’t provided it, and then click Next. The page for adding a photo opens.
    The page for uploading a photo to a ServiceChannel account of a technicianImage RemovedThe page for uploading a photo to a ServiceChannel account of a technicianImage Added
  3. Click Upload, and select a photo of yourself from your device. As soon as your photo is uploaded, click Next. The page for setting a password opens.
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  4. Add a password, and re-enter it to the next text field to confirm.
  5. Select the checkbox at the bottom to agree to ServiceChannel terms and policies, and click Submit to complete the account setup. You receive a message confirming your successful registration.

Your account is created, and you can log into SC Provider to work on service requests assigned to you.

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