Page Comparison

The main status is Open and the extended status is Declined. This tells you that the provider assigned to the work order turned down the job, and you now have to reassign it to another provider. You can view the decline reason. 

The main status is In Progress and the extended status is Parts on Order. This tells you that the provider is waiting for parts to be delivered.

The work order is Completed by the provider, but is waiting for Confirmation from the Location User in the form of feedback.

• Open: A work order was generated within Service Automation but was not yet accepted by a service provider.
  
  
• In Progress: The work order was accepted, and the service provider is actively working on the project.
  • In Progress/Dispatch Confirmed: The service provider assigned to your open work order has accepted the work order.
  • In Progress/On Site: The service provider has arrived at the location.
  • In Progress/Parts On Order:The service provider has indicated that additional parts are needed to complete the job.
  • In Progress/Incomplete:The service provider has indicated that the job needs further follow-up.
  • In Progress/Unsatisfactory:The service provider has completed the job, but a Location User or Facility Manager has deemed the work not acceptable.
  • In Progress/Waiting for Quote:Additional parts or labor is needed, so a service provider has submitted a price quote for the additional resources.
  • In Progress/Waiting for Approval:The service provider or ServiceChannel administrator has generated a proposal against the work order, but it is not yet approved.
  • In Progress/Proposal Approved:A proposal against the work order was approved.
    
    
• Completed: The service provider has completed the work as described in the work order, and can generate an invoice.

  • Completed/Pending Confirmation: The service provider has completed the work, but a Location User or Facility Manager must provide satisfactory feedback on services before the work order is deemed Completed/Confirmed.

    Note
    Pending Confirmation only appears when your system is configured to provide feedback.

    
    

  • Completed/Cancelled:The work order was withdrawn with no further services needed.
  • Completed/No Charge:The work order was completed with no service fees incurred.
  • Completed/Confirmed: (Green Status Color): Equivalent to the Completed status - the service provider has completed the work order and can generate an invoice.

  • Completed/Confirmed (Blue Status Color): The service provider has submitted the invoice for payment.
    
    

    Note
    Invoices also have statuses, not to be confused with work order statuses.