Versions Compared

Old Version 8

changes.mady.by.user Anastasia Troichuk (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Anastasia Troichuk (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Section


Column
width40%

Location Distance

ServiceChannel has leveraged the geolocation mapping feature that is available for mobile devices. With Location Services enabled on a mobile device, FTM technicians can tell how far they are away from a work order location.


Column
width60%

Map View

By tapping the distance indicator on a work order in the list view, you will be taken to a map view of the location. You can zoom in to take a closer view at the location.

The red bubble on the map shows how many work orders are currently assigned to a you at this location.

When you view a work order assigned to another technician, the blue pin icon indicates the location whereabouts.



Section


Column
width40%

Distance indicator on the work order in the list view


Column
width30%

Location map view


Column
width30%

Location map view for a work order assigned to another technician


Knowing this information may help you upon check-in/out activities since you must be within a specific geographical boundary before ServiceChannel Provider will allow you to check in to a work order. Contact your admin to learn what the allowed GPS radius for check-in is.

Note

For the distance to be displayed in the mobile app, the location should have the latitude and longitude specified on the location details page in Service Automation.

Location details page with the GPS coordinates specified


Panel
bgColor#F9F9F9
titleColor#0e3367
titleBGColor#EAEAEA
borderStylenone
title⦿ How to Determine How Far Away You Are from a Work Order Location
  1. Navigate to the work order in the list view.

  2. Pay attention to the blue distance indicator to the right. That’s how far away you are from the location.

    Info


    Fancy Bullets
    typesquare
    • Your device’s Location Services must be enabled for this feature to work.
    • The distance from the work order location is shown in miles.



  3. Tap the distance indicator to open the map view.Distance in miles displayed on the work order in the list view

  4. Tap the red bubble to view details.

    Red bubble in the pam view shows the location whereabouts and the number of work orders assigned to you at the location

    Tip


    Fancy Bullets
    typesquare
    • The red bubble shows the location address in the map view.
    • The number in the red bubble tells you how many work orders you are assigned to complete at this location.
    • Tapping the bubble shows the location address, the work order number, and trade of service request(s) you are assigned to complete.Tooltip with details that appears when you tap the red bubble




Live Search
spaceKeySCU
additionalpage excerpt
placeholderSearch our Knowledge Base
typepage

Panel
titleColor#ffffff
titleBGColor#5fa7d0
borderStylegroove
titleIn this Article

Table of Contents
maxLevel3
minLevel2
indent20px

Panel
titleColorwhite
titleBGColor#75a346
titleRelated Articles

Filter by label (Content by label)
showLabelsfalse
max8
showSpacefalse
sorttitle
cqllabel in ( "sc-provider-appftmcheckin" , "scproviderftmacceptiongworkorders" , "scprovidertechnicians" , "servicechannelproviderftmfilters" ) and space = currentSpace ( )