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Discovery helps you search for providers by trade and/or location, get ServiceChannel data-driven recommendations, and view locations with specific trades serviced by an insufficient number of providers. It also provides you with a list of top specialists operating in this area.

Sections of the Discovery Page

The Discovery page includes:

5 sections of the Discovery pageImage Removed

  • Trade/Provider Search Field: Look for providers by company name or trade they work in. 

    • Location Search Field: When Location Services are turned on in your browser, this field uses your current location. Otherwise, use this field to enter your location or the location where you are looking for service.

    Tip

    When you first navigate to Provider Search, you may be asked to grant access to your location in your browser. After you do this, the location field on the Discovery page will default to your current location.

  • Discovery Recommendations: This area lists providers that best fit your needs based on either our recommendations or your search criteria.
    1. The first two recommendations are curated by ServiceChannel — these are providers who are considered the best at a national level, based on deep data-driven analysis. Though they may not correlate directly with your business, you might decide to keep them top of mind for future projects. Clicking any of these recommendations will take you to a list of providers to discover.
    2. The third recommendation is specifically catered to your needs — every time you have a trade with less than three assigned providers at a location, ServiceChannel  suggests providers in this Discovery area to help you expand your coverage. Clicking this recommendation will take you to a list of providers to discover for that location’s coverage area.
  • Coverage Map: The map shows all of your locations and highlights areas with service coverage gaps in specific trades.
    • Trades with low coverage in the selected area: The top 10 trades for the specified area with insufficient service coverage.

    When you want to find a provider for specific trades in needed regions, start the provider search process by entering the desired trade and the required search area in the Search fields. For example, the Plumbing trade in New York Mills, Minnesota, United States. 

    Should you need to find an exact company to perform facility services, you can start typing the provider’s company name in the first Search field. 

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    You can use Provider Search in multiple ways to ensure your target goal of finding the right providers has been reached. 

    Expand
    titleExpand the section to learn more about other ways of provider search depending on your goals.


    Goal Best Way to Start
    There is no provider to replace with Network Opportunities and I want to explore high-performing providers for future projects. 

    Use thefirst twoDiscovery cards to view the best providers in their industry. 

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    I want to expand my coverage to ensure all my locations have providers for repair and maintenance services.

    Use the third Discovery card to explore providers for specific areas withfewer than 3 providers assigned. 

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    You can also use the cards below the Coverage Map to view the list of providers for a specific trade and location. 

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    I want to know if I need to replace any of my In-Network providers with better-performing ones for potential cost savings. 

    Identify underperforming providers from your Private Network and see how you can improve your Network withbetter-performing providers.  

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    Info

    You may see the Discovery cards and Coverage Map instead of Network Opportunities. It may happen because of the following reasons: 

    • Your user has Power User or/and Provider Assignment Editor secondary roles to be able to view Network Opportunities.  
    • Your current providers do not meet the requirements for provider analysis.   
    • There are no opportunity providers yet to replace old providers. Check if there are opportunities next month.

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    Searching for Providers

    You can search for providers either by trade and location or by their business name.

    When you’re (Searching by keyword) When you are uncertain of the correct exact trade name or Provider Business provider business name, start entering its first letters to view suggestions. Select the desired option from the list.
  • In the Location search field, enter either a city/state or zip/postal code, and then click the magnifying glass icon 🔍.
    1. (When searching by tradeTrade/locationLocation) The Search Results page opens.
      Searching for a provider by trade and location in Provider SearchImage Removed
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    2. (When searching by Provider Name) The profile page in Provider Search appears.

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    title⦿ How to Search for Providers in Provider Search
    1. In the Trade/Provider search field:
      1. (searching Searching by tradeTrade) Enter a trade name.
      2. (searching Searching by provider nameProvider Name) Enter the business name of the Providerprovider.
    Info

    Provider Recommendation Map

    The Provider Recommendation Map loads on the main page and displays all of your locations. The areas highlighted in red show low coverage for providers and trades. The main purpose of the Provider Recommendation Map is to collect information about the areas that need your attention and help you find top-performing providers who service the corresponding trades.

    Before the map loads, a pop-up appears where fixxbook.servicechannel.com asks you to allow it to use your current location, which is recommended.

    Allow fixxbook.servicechannel.com to know your locationImage Removed

    • If you click Allow, the map zooms in to your current location. 
    • If you click Block or close the pop-up, the map is displayed zoomed out over the US.

    Note that the pop-up may look a bit different depending on the browser you are using.

    Provider Recommendation Map zoomed out Image Removed

    Navigating the Map

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    title⦿ How to Navigate the Map
  • To zoom in and out on the map, use the mouse wheel or click ➕ or ➖ in the lower-right corner of the map. 
  • To move the viewport, click and hold the left mouse button and drag.
    • To see the store/location number, click the land marker icon.
    Click a land marker icon to see the store numberImage Removed
  • Click the highlighted area you are interested in to view the following information in a pop-up:
  • The city, state, and zip code of the area
  • The number of stores/locations
  • The number of work orders created for these locations within the last 12 months 
  • A list of trades with the number of providers assigned. When the list is long, scroll down to see all the trades.
    • The View Providers link to open the Search Results page with the list of providers who work in the corresponding trade in the selected location.
    Click on the area to view trades with low coverageImage Removed

    Under the map, there are 10 tiles with trade and area combinations where insufficient coverage is detected. The list is instantly aggregated for the given viewport.

    View top 10 trade and area combinations with low coverageImage Removed

    Each tile contains the following information: 

    • A Low Coverage badge. It indicates that the trade in this area lacks providers.
      Some tiles also have a New Location badge. It means that they were added to the system within the last 6 months and may need more service providers for that reason.
    • The trade and city where locations require additional coverage
    • The number of stores/locations
    • The number of work orders within the last 12 months
    • The View Providers link to open the Search Results page with the list of providers who work in the corresponding trade in the selected location. 

    Click the arrow ˃ to scroll through all the tiles.


      1. Tip

        Once you have completed the search fields, you can filter providers by criteria to narrow your search results and compare providers’ relevance, performance, and KPIs to make the best choice. 

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