When you receive an email notification about a note added to a work order, you can add a new note from the email. In the email, you can see the last and the last but one added note (if any). Expand |
---|
title | Click here to find out how to create a note from an email alert about a new note. |
---|
|
Panel |
---|
bgColor | #F9F9F9 |
---|
titleColor | #0e3367 |
---|
titleBGColor | #EAEAEA |
---|
borderStyle | none |
---|
title | ⦿ How to Add a Note to a Work Order from an Email Alert about a New Note |
---|
| - Click Create New Note in the email. You are prompted to log in to Service Automation if you are not logged in.
- You land on the Work Orders List where you can add a new note to the service request.
---OR---
- Reply to the email, and type your note in the reply.
Send the email.
Note |
---|
Ensure the original message is included in the reply. |
The client gets an email notification about a new note added to the work order. |
|
You may also add a Note to a work order through email by emailing your desired note to <tracking#>@wonote.servicechannel.net. For example, to add a note to a work order with tracking number 84226813, you need to send the note with the tracking number of the work order in the email subject to the following email address: 84226813@wonote.servicechannel.net. |