Apr 13, 2023 | Service Automation and Provider Automation RNs

Features and improvements




Core modules

Work Orders. Now the new service request and new work order note email notifications contain the Location Name field.

Add-on modules

No features and improvements for add-on modules.



Bug fixes




Core modules

Proposals. Upon approving a proposal, when you selected the Generate new Work Order option, the new work order wasn't created. We've tackled this issue.

Work Orders. When you filtered work orders by the In Progress status, work orders in the In Progress / Unsatisfactory status didn't appear on the WO list page. Now WOs with the Unsatisfactory extended status are visible.

Add-on modules

Refrigerant Tracking Manager. During a retrofit/retire plan creation, if you entered the long description, the page just stuck on loading, and there was no way to move on. No more worries about this issue.