Apr 6, 2023 | Service Automation and Provider Automation RNs

Owned by SC Release Notes (Unlicensed)
Last updated: Apr 07, 2023 by Veronika Maishutovich

Features and improvements



Core modules

Dashboard. The Provider Rank Overrides column in the MS Excel Issue list template under the Fields tab. Use it to override the assigned provider rank based on the response of the troubleshooting questions. 📞To add the Provider Rank Overrides column to the template, contact your Customer Success Manager.

Add-on modules

No features and improvements for add-on modules.



Bug fixes



Core modules

Invoices. After you searched for several specific invoices using a semicolon or comma as a separator and then tried to download an invoice report, the MS Excel invoice report didn't contain selected invoices. These symbols don’t jeopardize the search in the Invoice # field anymore.

Locations & Provider Assignments. Upon updating location notes, when you tried to enter lowercase letters in fields contained uppercase letters, location notes didn't change. Now you are able to update location notes using both uppercase and lowercase letters.

Add-on modules

No bugs for add-on modules.