Jun 29, 2022 | Service Automation and Provider Automation RNs

Owned by SC Release Notes (Unlicensed)
Last updated: Jul 01, 2022 by Veronika Maishutovich

Features and improvements



Core modules

Provider Search. We've added new sorting and filtering options to the Provider Search page. We know you want more details. Here they are:

  • Under the sort functionality: Speed Score, Quality Score, Industry Match, and Trade Focused.
  • Under the filter functionality: Diverse Business, Self-Performer, and Coverage Scale.

Check this ServiceChannel University article or watch the video to learn more about these options.

Add-on modules

No features and improvements for add-on modules.

Bug fixes



Core modules

Planned Maintenance Manager. Due to the PM settings issue, if you selected the Auto Dispatch checkbox in the PM service settings, providers didn't get PM notifications about a new PM work order via the email. Now PM notifications work without a hitch.

Add-on modules

No bugs for add-on modules.