To respond to non-maintenance work orders from a client through SMS Alerts, you must first add a mobile number to receive new work order alerts for that client. You may add one or more local or international mobile numbers for each desired client.
For clients that you add a mobile number for new work order alerts, you will receive a notification in your mobile whenever a new work order is assigned to you. This message contains key details of the work order, including the trade, priority, due date/time, and location ID/address, as well as the unique code you need to include in your reply in order to accept or decline a work order.
Accepting/Declining a Work Order by Responding to a New Work Order SMS Alert
Each work order alert has a unique set of codes - one for accepting and one for declining the work order. Note that this set of codes is randomly generated and is different for each work order.
- Reply to the SMS Alert with the appropriate code. For the example above, you will need to reply Ye5m8 to accept the work order.
You will receive a reply confirming that you accepted the work order. The work order changes to In Progress/Dispatch Confirmed status.
Accepting Maintenance Work Orders
You do not have to accept Maintenance work orders. These work orders are automatically accepted on your behalf and are ready for you to start work.
- Reply to the SMS Alert with the appropriate code. For the example above, you will need to reply Ne5m8 to decline the work order.
You will receive a reply confirming that you declined the work order.
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