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Logging in to ServiceChannel Provider with an Email

After you have successfully activated your account, you may login log in to manage your work orders.

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title⦿ How to Log in to SC Provider with an Email
  1. Open the ServiceChannel Provider mobile app. The login page screen appears.
  2. Enter your email address user ID and password, and then tap Login. The FTM home page appears.Logging in to SC Provider with an email and passwordImage Removed

  3. Logging in to SC Provider with an email and passwordImage Added

    Note

    Note: The app may prompt you to accept notifications, so you will know when you have a work order assigned to you. ServiceChannel recommends that you accept these notifications.


  4. Tap Work Orders. The list of work orders assigned to you appears.

Logging in to ServiceChannel Provider via SSO

You can sign in via the single sign-on (SSO) system if this option is configured for your company.

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title⦿ How to Log in to SC Provider via SSO
  1. Launch the SC Provider mobile app.
  2. Tap SSO, enter your SSO ID, and then tap Login.
    Logging in to SC Provider via single sign-on (SSO)Image RemovedLogging in to SC Provider via single sign-on (SSO)Image Added
    You will be redirected to your organization’s sign-in page.
  3. Log in to your organization’s network by providing your username and password.

    Signing in to your organization's corporate system

Once authenticated, you will automatically get to the ServiceChannel Provider mobile app. The WOs list appears.

Resetting a Forgotten Password

Should you forget your ServiceChannel Provider Mobile password, you may reset it through the mobile app.

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title⦿ How to Reset Your Password
  1. Open the ServiceChannel Provider mobile app. The home page appears.
  2. Tap Forgot Password?.Link to reset your passwordImage Added

  3. Enter your email address used to activate your account, and then tap Proceed. The link to reset your password is sent to the specified email address.

    Specifying the email address to reset the passwordImage Added

    Note

    Note: The email link is only active for 24 hours.The link becomes inactive when not used to reset your password within 24 hours. You must go through the above steps again to reset your password.


Now that you have learned how you can log into the app, you can read about managing work orders in SC Provider.

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