When work orders are submitted for repair or maintenance, unfortunately, your top service provider for that trade may have to decline services. For instance, they may have conflicting schedule dates or the job requires more time for completion. Whenever a service provider receives and responds to a work order and plans to decline, they must provide a reason before submitting the work order response. In doing so, you are provided the reason why the work order was declined. This information can be used when deciding which service provider to select when submitting specific work orders and whether they will decline services.
Viewing Decline Reason
Declined work orders are viewable on the work order list view. Inside the details of a work order, under attachments and notes tabs, system systems notes are posted providing information pertaining to the decline work order. The information includes the:
- Decline Reason
- Auto-Reassign Process
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Work orders will not auto-reassign if the service provider ranking for the trade is not in numerical order. See Location & Provider Assignments. |
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When using API to automatic work order responses, the decline API has a new parameter called “reason” as optional to indicate the reason for declining the new service request. |
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