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Categories are required to create work orders.  They are also used for generating Work Order Reports (e.g., “How many Landlord requests are open/in progress?” as opposed to “How many Roof Leaks are open/in progress?”) and GL Coding. 

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GL Codes can be set up by Category, Trade or Category/Trade. The table below shows an example of how Categories can be used with GL Codes and Trades:

Add, Edit, or Delete a Category

You can add or edit categories as required within Service Automation Admin.  All categories can be edited with the exception of Maintenance for Preventive Maintenance (PM)/scheduled services. This is because automated processes have been set up for PMs. IVR check-in cannot occur before the call date/time and check-out cannot occur after the scheduled date or expiration date (whichever is greater). Here are a few important notes when creating Categories:

• It is critical for data to be consistent. The categories contained in the dashboard template and the categories contained in Admin must be consistent (e.g., “Repairs” cannot be listed in Admin and “Repair” in the dashboard template). If the data does not match, the work order cannot be created.
• There may be categories listed in Admin that are not in the dashboard template. However, if a category is needed in the dashboard, it must added to both Admin and the dashboard template to prevent any errors.