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Technicians use the ServiceChannel Field Tech Manager mobile app to view assigned work orders, log time against those work orders and update the work order details.

Note

Note: Field Tech Manager is available with the Service Automation Professional Package. Contact your ServiceChannel representative for more information.

The Field Tech Manager solution utilizes two three applications alongside Service Automation:

WorkForce for FTM: allows you to manage individual internal technicians and


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1 User Management in Provider Automation


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For managing individual internal technicians


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2 Work Order Assignment in Provider Automation


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For managing work orders assigned to your internal technician team

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  • Field Tech Manager: a mobile app designed for your internal technicians to manage work orders.

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    For your internal technicians to check in/out and
    track their work on service requests




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