Page Comparison

Throughout the page, you will see blue question marks. Hovering over them provides a description of the field.

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1. Click the Create New button.

   Note
   You cannot apply a new rate type to an existing rate card. Please, create a new rate card to apply your new rate type.

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2. Click Manage Rate Types.
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   You will see the overlay with the list of existing rate types.
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3. Click Create Rate Type.
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4. In the Edit Rate Type window, enter a rate type name and  and description, as well as the correct correct currency (U.S.D. USD is the default).
   
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5. Indicate whether you are entering Standard Labor Rates (charges for supervisors, technicians, and helpers) or Responsive Based Labor Rates (hourly charges for emergency versus non-emergency calls), and (if applicable) select a Minimum Labor Charge (in Hours).
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   1.   (Selecting Standard Labor Rates): There are

      3

      three roles

      — 

      — Supervisor, Technician, and Helper. For each applicable role, enter the below information:

      
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      Note
      Please, contact your ServiceChannel representative should you need to change the decimal point (.) to decimal comma (,) on non-monetary amounts, such as:  Hours and Duration  Quantity Amounts  Weight.  Image Added

      1. Emergency Hourly Rate: Enter an hourly rate for emergency calls.
      2. Emergency Travel Charge: Enter a flat rate for emergency trip charges.
      3. Non-Emergency Hourly Rate: Enter an hourly rate for non-emergency calls.
      4. Non-Emergency Travel Charge: Enter a flat rate for non-emergency trip charges.
      5. Travel Charge: Enter a fixed rate for travel. For For  hourly travel hourly rates, use the Travel timeTime field, below.
      6. Travel timeTime: Enter an hourly rate for trip charges.
      7. Regular timeTime, Over timeTime, and Double timeand Double Time / Holiday: Enter hourly rates for each field, as applicable.

   2. (Selecting

      Responsive

      Response-Based Labor Rates): Enter flat rates for emergency

      and 

      and non-emergency work rates and travel charges

      , as applicable role

      :

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      1. Emergency Hourly Rate:

          

         Enter an hourly rate for emergency calls.

      2. Emergency Travel Charge: Enter a flat rate for emergency trip charges.

      3. Non - Emergency Hourly Rate:

          Enter

         Enter an hourly rate for non-emergency calls.

      4. Non - Emergency Travel Charge:

          Enter

         Enter a flat rate for non-emergency trip charges.

6. Material Markup: Break break down how you mark up parts or materials , in terms of "the maximum cost of the part ($XX) is marked up at Y%. For example:   for parts Parts that cost no more than $200, the mark-up markup is 200%; for parts that cost between $201 and $500, the markup is 105%, and so forth. You may add up to 6 six material markups.
   
   

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   Only add the Enter amounts and percentages as numbers only. Do not append currency or percentage symbols, as these symbols are not valid in these fields. Should you need to change the decimal point (.) to decimal comma (,) on monetary amounts, contact your ServiceChannel representative.

   
   

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7. Subcontractor Markup: Similar to Material Markup, indicate your labor and materials percentage markups for when you utilize subcontractors. You can also indicate

   any 

   any Overhead

   and 

   and Fixed Management Fees

   ,

   in percentages. Finally,

   for 

   for Service Repair Guarantee, enter

   the 

   the number of days of the service repair warranty (from the date of successful work order completion).
   
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8. Add any additional information Additional Information as needed, and then click click Save. You will see the new rate type under My in the overlay Manage Rate Types.