Versions Compared

Old Version 5

changes.mady.by.user Joseph Yarborough (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Anastasia Troichuk (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Technicians use the ServiceChannel Field Tech Manager mobile app to view assigned work orders, log time against those work orders and update the work order details.

Note

Note: Field Tech Manager is available with the Service Automation Professional Package. Contact your ServiceChannel representative for more information.

The Field Tech Manager solution utilizes two three applications alongside Service Automation:

WorkForce for FTM: allows you to manage individual internal technicians and


Section


Column
width25%

 


1 User Management in Provider Automation


Column
width45%

User ManagementImage Added


Column
width25%

 



For managing individual internal technicians


Section


Column
width25%

 


2 Work Order Assignment in Provider Automation


Column
width45%

Work Order Assignment (aka WorkForce)Image Added


Column
width25%




For managing work orders assigned to your internal technician team

; and
  • Field Tech Manager: a mobile app designed for your internal technicians to manage work orders.
    • Image Removed


    Section


    Column
    width25%

     


    3 ServiceChannel Provider Mobile


    Column
    width45%

    SC Provider for FTM techsImage Added


    Column
    width25%




    For your internal technicians to check in/out and
    track their work on service requests




    Section

    Live Search
    spaceKeySCU
    additionalnone
    placeholderHow can we help?Search our Knowledge Base
    typepage
    labelsfm


    simple
    Panel
    titleColorwhite
    titleBGColor#5fa7d0
    titleArticles in This Section
    Child pages (Children Display)
    alltrue
    depth1
    excerptType
    In this Article

    Table of Contents
    maxLevel4
    minLevel2

    Panel
    titleColorwhite
    titleBGColor#75a346
    borderStylegroove
    titleRelated Content

    Filter by label (Content by label)
    showLabelsfalse
    max8
    showSpacefalse
    sorttitle
    cqllabel in ( "ftm" , "mobile" , "ftmconnectivity"scprovider" , "locationservices" , "camera" , "ftmmanager" photos" ) and space = currentSpace ( )