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Conducting an audit requires you to rate the conditions of each checklist item. You may also place comments and media files to support your ratings and enter work orders for more serious infractions. While conducting an audit, you may:
- View the number of checklist items to audit for each checklist
- Rate checklist items using the assigned rating systems
- Add comments, photos, and videos to support your rating
- Enter work orders to repair or replace assets, when warranted
- Enter the quantity or the dollar amount of the items audited
- View checklist item ratings from previous audits
- Send site audit results to the specified email addresses when the audit is completed
Once you have conducted your audit, you must upload the audit data. Upon upload, all ratings, comments, work orders, and quantities are sent to Site Planning Manager - Reports in Service Automation for reporting purposes.
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Starting a new audit before completing the current audit will delete all data from the current audit, even when you are auditing separate locations. Be sure to complete and upload or save your current audit before starting a new one. |
The information below will walk you through navigating the screens to conduct an audit. Become familiar with the details of audit pages before going through these steps.
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On the Areas and Checklists page, any list that has a number next to it indicates the number of checklist items that are not rated. On the Checklist Items page, any item with 3 dots next to the item indicates an unrated item. |
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Concluding an Audit
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When uploading an audit, all ratings, attachments, comments, work orders, and quantities are sent to Site Planning Manager - Reports in Service Automation for reporting purposes |
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There are two ways to upload an audit:
Open the SC Mobile app and tap Audits. The Open / In Progress section with the current audit appears. Tap Upload Audit to submit your audit data to Service Automation.Image Removed
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The Open / In Progress section appears only when there is an active, incomplete audit. This section disappears once an audit is uploaded. Also, a number listed next to the audit type indicates a number of unrated checklist items. |
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On the Areas and Checklists page, any list that has a number next to it indicates the number of checklist items that are not rated. On the Checklist Items page, any item with 3 dots next to the item indicates an unrated item. At the conclusion of your audit, whether you have finished or not, you have three options to exit the audit.
Large UploadsWhile an audit is uploading, you can continue working in the ServiceChannel app. The Open or Completed audit will upload in the background. Image Added
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Unsaved Audits
When you have started a new audit and the app unexpectedly closes out (human or machine error), the new audit will be saved locally to your device and show up in the SC Mobile app under the status Unsaved. The unsaved audit will remain on your device until you decide to complete, save as a draft, or delete. You can have an unlimited number of unsaved audits.
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The audit will not show up on any other device or the web version until you save the audit as Open or Completed. |
Open or Completed Audits
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If you have gone back in to edit an Open or Completed audit and the app closes unexpectedly, your newly input data WILL NOT be saved. |
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