Versions Compared

Old Version 14

changes.mady.by.user Lamont Eddins

Saved on

compared with

New Version Current

changes.mady.by.user Anastasia Troichuk (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Image of a mobile device showing details of a work order. Image Removed

Using ServiceChannel Provider Mobile, technicians have all

that

they need to manage work orders in real time. Technicians with the appropriate permissions can view, accept, decline, reassign, and create new or linked work orders. Learn more about Using ServiceChannel Provider Mobile to Manage Work Orders.

Section


Column
width20%

Image Added


Column
width70%

ServiceChannel Provider Availability

ServiceChannel Provider is available on both Apple iOS (starting from iOS 11) and Android (starting from Android 8.0) devices and in the following languages:


Section


Column
  • English
  • Czech
  • Dutch
  • French
  • German
  • Greek


Column
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian


Column
  • Russian
  • Simplified Chinese
  • Spanish
  • Traditional Chinese


You will see ServiceChannel Provider Mobile in one of these languages when your device's general settings are also set to that language.



Section


Column
width20%

Image Added


Column
width70%

ServiceChannel Provider Mobile Wi-Fi or Cellular Data Requirement

You need an Internet connection (either through Wi-Fi or cellular data) to fully use all features of Field Tech Manager in ServiceChannel Provider Mobile. When offline, you can view work orders, but you can neither check into nor edit service requests.



Section


Column
width20%

Image Added


Column
width70%

Location Services

Your device’s Location Services option allows

permissioned apps

SC Provider to locate you via GPS. Location Services is necessary for checking in and out of work orders

,

and

to list

for listing the

Locations

locations closest to you.

  • While Location Services is turned on:
The Location List View will sort your assigned locations by distance
  • You can sort work orders by locations closest to you
, and your current location will be pinpointed in Map View
  • . Also, you are able to check in and out of work orders.
  • While Location Services is turned off:
The Location List View will sort your assigned locations by Location ID, and Map View will display an overall world view of your assigned locations. You
  • On the WOs list, you cannot sort work orders by locations closest to you. Also, you are not able to check in and out of work orders
with Location Services turned off
  • .
Info

Field Tech Manager does not use Location Services while you are logged out of the app.




Section


Column
width20%

Image Added


Column
width70%

Camera and Photos/Videos Access

You have the ability to take photos/videos of issues and attach them to work orders. Your mobile device may ask for permission to access your camera and/or photos/videos for the sole purpose of taking and attaching photos/videos related to these actions.



Section


Column
width20%

Image Added


Column
width70%

Notifications

Upon logging in for the first time, you will be asked to allow the app to send you notifications, including work order assignment push notifications as well as check-in/out call-to-action alerts. Learn more about Managing ServiceChannel Provider Notifications for FTM Technicians.




Section

Live Search
spaceKeySCU
placeholderSearch our Knowledge Base
typepage
labelsfm


Panel
titleColorwhite
titleBGColor#5fa7d0
titleArticles in This Section

Child pages (Children Display)
alltrue
depth1
excerptTypesimple

Panel
titleColorwhite
titleBGColor#75a346
borderStylegroove
titleRelated Content

Filter by label (Content by label)
showLabelsfalse
showSpacefalse
sorttitle
cqllabel in ( "ftmmanager" , "ftmcheckin" , "ftmlinkingworkorders" , "workforceforftm" )