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Provider Search is the most comprehensive service provider search and recommendation opportunities solution that uses objective performance data to help you find the right providers. This is beneficial because you can see We have verifiable cost and performance data from over 130 million work orders completed by 70,000 providers — which helps that help you connect with the top performers.  

You can use Provider Search to help you fill coverage gaps, bring new locations online, or replace an existing provider when the time has come. brings insights on new network opportunities to replace low-performing providers, boosts your search with filters, and helps you compare new providers to invite the ones that best fit your needs.   

Note

Contact your ServiceChannel manager to start using the provider search.

With Provider Search, you can: 

  • Find top performers fasterfast. Search results are ranked by speed and quality metrics, so the top performers will always show up appear first. We also ensure that you match with providers who have served both your industry and targeted location. 
Tip

Try Network Opportunities todiscover new providers for potential cost savings. 

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Network Opportunities is currently available only in the United States.


  • Get an in-depth provider profile view. See confirmed industry, trade, and regional coverage based on actual work performed. View any provider’s performance KPIs and trends from their performance on ServiceChannel, as well as verified business information such as licenses and certifications. 
  • Receive personalized insights. Before you even search, our advanced algorithm automatically suggests providers that we think best fit your needs based on your existing network coverage.
tip
  • shows you locations and trades where you may have better-performing providers
Info

Provider Search is currently available in the United States; we . We will expand this offering to customers outside the United States in the coming months.


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Note

To access Provider Search from Service Automation, you need to have : 


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title⦿ How to Access Provider Search
  1. Click Provider Search in the top navigation panel of Service Automation.
    Alternatively, select Provider Search from the menu in the upper-left corner.

    Navigating to Provider Search
    The Provider Search page appears.

About Provider Search Page 

Provider Searchcontains a base of providers who are using ServiceChannel. Depending on your configurations, you may see 2 versions of the Provider Search page. 

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titleProvider Search with Network Opportunities

Provider Search with Network Opportunities 

WithNetwork Opportunities, we identify underperforming providers from your Private Network and display how you can improve your Private Network withbetter-performing providers from Provider Search 

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titleIndustry Suggestions and Coverage Map

Provider Search with Industry Suggestions and Coverage Map 

When there is no provider to replace, you will see Industry Suggestions. This is the list of providers considered the best at the national level and providers to expand your coverage. 

The Coverage Map highlights areas with gaps in the coverage of specific trades. 

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Now that you know about these 2 pages, it is time to start searching for providers: 

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