Provider Search contains a base of providers that are using ServiceChannel. It helps you perform a search to compare providers’ performance and choose the ones that match your needs the most.
With Provider Search, you can:
Provider Search Sections
Provider Search includes:
Location Search Field: When Location Services are turned on in your browser, this field uses your current location. Otherwise, use this field to enter your location or the location where you are looking for service.
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When you first navigate to Provider Search, you may be asked to grant access to your location in your browser. After you do this, the location field on the Discovery page will default to your current location. |
- The first two recommendations are curated by ServiceChannel — these are providers who are considered the best at a national level, based on deep data-driven analysis. Though they may not correlate directly with your business, you might decide to keep them top of mind for future projects. Clicking any of these recommendations will take you to a list of providers to discover.
- The third recommendation is specifically catered to your needs — every time you have a trade with less than three assigned providers at a location, ServiceChannel suggests providers in this Discovery area to help you expand your coverage. Clicking this recommendation will take you to a list of providers to discover for that location’s coverage area.
When you want to find a provider for specific trades in needed regions, start the provider search process by entering the desired trade and the required search area in the Search fields. For example, the Plumbing trade in New York Mills, Minnesota, United States.
Should you need to find an exact company to perform facility services, you can start typing the provider’s company name in the first Search field.
You can use Provider Search in multiple ways to ensure your target goal of finding the right providers has been reached.
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If you have Network Opportunities enabled, the background behind the Search fields may look different, though the functionality remains the same.
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You can search for providers either by trade and location or by their business name.
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Provider Recommendation Map
The Provider Recommendation Map loads on the main page and displays all of your locations. The areas highlighted in red show low coverage for providers and trades. The main purpose of the Provider Recommendation Map is to collect information about the areas that need your attention and help you find top-performing providers who service the corresponding trades.
Before the map loads, a pop-up appears where fixxbook.servicechannel.com asks you to allow it to use your current location, which is recommended.
- If you click Allow, the map zooms in to your current location.
- If you click Block or close the pop-up, the map is displayed zoomed out over the US.
Note that the pop-up may look a bit different depending on the browser you are using.
Navigating the Map
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Under the map, there are 10 tiles with trade and area combinations where insufficient coverage is detected. The list is instantly aggregated for the given viewport.
Each tile contains the following information:
- A Low Coverage badge. It indicates that the trade in this area lacks providers.
Some tiles also have a New Location badge. It means that they were added to the system within the last 6 months and may need more service providers for that reason. - The trade and city where locations require additional coverage
- The number of stores/locations
- The number of work orders within the last 12 months
- The View Providers link to open the Search Results page with the list of providers who work in the corresponding trade in the selected location.
Click the arrow ˃ to scroll through all the tiles.
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