For any provider you find on the Search Results page, you can drill into their profile to view comprehensive details about their company, activity, and performance scores by clicking on the provider’s activity. The card.
The profile page is divided into the following sections:
CompGeneralInfo
CompGeneralInfoCompany General Information
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In the Company General Information section, you will see:
- Provider company name and logo
- Whether the provider is a self-performer or a broker
- Provider ID on the ServiceChannel platform
- Service Coverage
- Industries and Trades
- Years the company has been in business
You can also start a conversation with the provider or invite them to your Network.
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Verified Business Details
The Verified Business Details section displays the provider company information that has been verified by Middesk and includes the following data:
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Service Coverage
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The Service Coverage map shows you the area where the provider works.
- The gray area is the area which the provider claims to cover.
- The blue area is the area where the provider has actually completed work orders.
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Use the color legend to the left of the map to differentiate between the coverage areas. |
The coverage area may differ from trade to trade. To see the precise service coverage by trade, select one from the Trade dropdown and see how the map changes.
HQs&Offices
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Headquarters and Regional Offices
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This section contains the headquarters address and phone number of the provider as well as their regional offices should they exist.
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Work Orders Count
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This section explains From this section, you can specify how many work orders this provider has completed in a particular trade in a particular specific industry. By default, the work orders listed are for the past six months, but you can select another time interval — up to 36 months — to see how the work order count changes in time.In the given over a specified period.
- In this example, the provider serviced
394 ElectricalRetail- Healthcare industry within the past
six .Should a provider work in other trades and industries, you can select them in the corresponding dropdowns. It may be the case that a provider completes plenty of work orders for Retail, a few for Grocery, and zero for Healthcare.
Quality and Speed Scores
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QandSScoreQandSScore
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The Quality and Speed scores evaluate the provider’s performance based on their quality and speed of completed work orders. Both scores are aggregated for the last three years.
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The Quality score includes the following metrics:
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- Check-In: Percentage of work orders where the provider checked in.
- One-Time Visit: Percentage of work orders where the provider finished the work in one visit.
- Recall Work Order: Percentage of how frequently a provider is asked to return to fix the original problem.
- Decline Work Order Percentage: Percentage of declined work orders.
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The Speed score consists of the following metrics:
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- Same Day Completion: Percentage of work orders with the priority 1–3 that were completed within 24 hours.
- On-Time Arrival (Original Date): Percentage of work orders where the provider arrived on-site before the original scheduled date.
- On-Time Arrival (Scheduled Date): Percentage of work orders where the provider arrived on-site before the updated scheduled date.
- Timely Dispatch Confirmation: Percentage of work orders where the provider confirmed dispatch in a timely manner.
- Proposal Submission Time: Time spent by the provider to submit a proposal.
- Provider Completion Time Without Proposals: Time spent by the provider to complete a work order without proposals.
- Provider Completion Time With Proposals: Time spent by the provider to complete a work order with proposals.
- Time On-Site: Time spent by the provider on-site. Possible options are:
- Average
- Below average
- Above average
- Time to Site: Time spent by the provider from the start date to on-site. Possible options are:
- Average
- Below average
- Above average
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Hover over the info icon 🛈 for each score metric to see what it means — a tooltip appears with an explanation.  Image Removed
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The Annual Trends chart to the right of the Quality and Speed scores displays a monthly breakdown for the past year. At the end of each month, the key performance indicators (or “KPIs”) for each metric are calculated for all new work orders and aggregated.
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AddBusinessInfo | AddBusinessInfo | Additional Business Information
Image RemovedWith the score factors, you can analyze provider effectiveness by 4 criteria based on the provider’s previous work history. Thus, you ensure that you invite only reliable providers for your projects.
You can evaluate providers by the following scores:
- The Search Score number is a weighted average of all four scores. The color of the individual score tab indicates whether this provider is good (green), average (yellow), or below average (red) for that particular score.
- The Quality score shows how accurately the provider performs the work.
- The Price score defines how cost-effective the provider is.
- The Speed score shows how fast the provider completes work orders.
- The Engagement score shows how actively the provider improves their work using ServiceChannel
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Score States
You may see 0 or N/A in the place of the score number.
- When a score is 0, the provider’s actual performance number for a score is 0.
- A score of N/A means there is insufficient data on the provider's performance to calculate a score.
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By default, you seethe provider’s scores for all trades. Use the pull-down menu in the upper-right corner tosee their scores for a specific trade.  Image Added
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Price Score
The Price score is also determinedbyspecific areas the provider serves.You can look at pricing scores for different regions by filtering themby location.
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| title | ⦿ How to View the Price Score by Location |
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- Click on the Price Score section. The Geolocation menu appears under the Engagement Score.
- Select the specific location from the Geolocation dropdown menu.
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You will not see the Geolocation menu when the provider does not have enough work orders in any single area to calculate a score. |
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Provider KPIs
Each individualscore sectionshows how the provider is doing on each of the key performance indicators (KPIs) that contribute to that score. You also see a chart showing how the provider is trending for that score month over month.
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Hover over the Info icon  Image Added next to each KPI to learn what a specific key performance indicator means.  Image Added
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Additional Business Information
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Any additional information regarding the provider’s business is placed here. This information may include:
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| Trade associations & certifications: Associations the provider belongs to and the certifications they have. |
| Licenses for the trades: Licenses the provider has for a trade. |
| Not Integrated Provider: The XML technical integration is not set up for this provider. |
| Diverse Contractors/Suppliers certifications: The company is recognized and certified as being owned by a minority group. |
| Insurance: If a provider has added the required types of insurance to their profile, they will be listed here. |
