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Location Distance

ServiceChannel has leveraged the geolocation mapping feature that is available for

smartphones

mobile devices. With

location services turned on

Location Services enabled on a mobile device, FTM technicians can tell how far they are away from a work order location

by viewing the primary work order page. additionally, by tapping on the distance indicator, users

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Map View

By tapping the distance indicator on a work order in the list view, you will be taken to a map view of the location.

  • Navigate to the work order's primary screen
    • The distance from the work order location is listed in miles.
    Viewing the distance in miles between technician and location.Image Removed
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    title⦿ How to Determine how far away you are from a Work Order Location
    Note

    Note: Your devices Location Services must be enabled in order for this feature to work.

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    title⦿ How to View the Area Map for a Work Order Location
  • Tap on the Distance Indicator
    Viewing the distance in miles between technician and location.Image RemovedViewing the location on a map.Image Removed
    • Tap the back arrow to return to the work order screen

    You can zoom in to take a closer view at the location.

    The red bubble on the map shows how many work orders are currently assigned to a you at this location.

    When you view a work order assigned to another technician, the blue pin icon indicates the location whereabouts.



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    Distance indicator on the work order in the list viewImage Added


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    Location map viewImage Added


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    Location map view for a work order assigned to another technicianImage Added


    Knowing this information may help you upon check-in/out activities since you must be within a specific geographical boundary before ServiceChannel Provider will allow you to check in to a work order. Contact your admin to learn what the allowed GPS radius for check-in is.

    Note

    For the distance to be displayed in the mobile app, the location should have the latitude and longitude specified on the location details page in Service Automation.

    Location details page with the GPS coordinates specified Image Added


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