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The Field Tech Manager solution utilizes three applications alongside Service Automation:


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1 User Management in Provider Automation

User Management


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For managing individual internal technicians


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2 Work Order Assignment in Provider Automation

Work Order Assignment (aka WorkForce)


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For managing work orders assigned to your internal technician team


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3 ServiceChannel Provider Mobile

SC Provider for FTM techs


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For your internal technicians to check in/out and
track their work on service requests




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