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Service Automation users with the Admin role may add provider assignments to locations. See Adding and Editing Users for more information.

1. Login to Service Automation.
2. On the top-left corner of the screen, click the menu icon  and select Locations and Provider Assignments.
3. On the Locations page, check the box(es) next to the desired Location(s).
4. On the bottom of the list, click Assign/Retire Providers for ’n’ Locations ('n' indicates the number of locations selected). The Provider Assignment overlay appears.
5. Select your Internal Tech group from the Provider drop-down menu.
6. Select the desired Trade from the drop-down menu.
7. Select the desired Rank position from the drop-down menu.

8. Click Next. The Provider Assignment confirmation page appears.

   Note
   Should you already have a provider in a slot that you are attempting to assign your Internal Group to, you may be prompted to retire your current provider from that rank. Ensure each of your Provider Assignments are properly ranked and resolved.

   
   

9. Click Confirm. A green bar appears indicating the provider assignment was saved.