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You can also automatically assign work orders to technicians based on locations and/or trades, and forward work orders to other technicians during vacation breaks or extended leave.

1. Under the Employees tab, locate the desired technician and then click Assign WO. The Assign WO to <technician> modal appears.
2. Enter a Tracking Number, Work Order Number, or Service ID.
   
3. Click Assign.
   1. The Assign WO button updates with the number of work orders assigned. You can then view all work orders assigned to that technician.
   2. An email is sent to the technician via the email listed in Provider Automation.
   3. The technician can view and manage the work order through ServiceChannel Provider Mobile.

1. Click Assign WO next to one of the desired technicians. The Assign WO to <technician> modal appears.
2. Enter a Tracking Number, Work Order Number, or Service ID.
3. Click Add People. The modal expands, listing all of your technicians.
4. Click the plus (+) icon next to each desired technician, or click Assign to All to select all technicians.
5. Click Assign.
   1. The Assign WO button updates each technician with the number of work orders assigned. You can then view all work orders assigned to each technician.
   2. An email is sent to each technician via the email listed in Provider Automation.
   3. Each technician can view and manage the work order through ServiceChannel Provider Mobile.

1. Next to the desired technician, click the down arrow to view the list of work orders assigned, along with the Location ID and the work order Category (for example, "Maintenance" or "Repair").
   

2. Click the desired WO# to view the work order in Provider Automation. 

   Note
   Clicking the WO# will not reroute you back to your client-side Service Automation account for you to take additional administrative actions (such as reassigning work orders or editing work orders). You will see this work order as listed on the provider-side Provider Automation work order list.