On the Work Order History and Feedback Required pages, hovering over the tracking number of a work order in the list pulls up the Work Order Summary.
Details in the Work Order Summary
Name | Definition |
Tracking # | A number automatically generated when the work order was created. |
Age | The number of days/hours the work order is open. |
Caller | The person who submitted the work order. |
Created By | The login account used to submit the work order. |
Call Date | The date the work order was generated. |
Priority | The number of days from the Schedule Date the service provider should arrive onsite to work on the issue, as configured by your administrator. |
Vendor | The company assigned the work order. |
Vendor's Phone* | The service provider’s telephone number. |
Trade | The line of work under which the work order falls. |
Category | Classifications that are created in the system by the administrator to group different types of work orders. |
Scheduled Date | The date and time the service provider should arrive at your location, calculated by the Priority. |
NTE Amount* | An acronym for not to exceed: the maximum amount the service provider may charge for the service listed on the work order. |
Description | The explanation of the problem, as entered while placing the service request. |
Status | The current stage of the work order. |
Notes | Additional details about the work order, entered either automatically by the system or by users or service providers. |
Resolution | The final outcome of the work, as entered by the service provider. |
* = Your system configuration determines if you can see the Vender’s Phone or NTE Amount.