XML Integration Example: Two Techs, Same WO

This article describes XML messages sent when two technicians are checking in and out for the same work order (WO).

The scenario is as follows: two technicians are working on the same work order. These technicians are checking in and out at different times.

Take this example. Technician 1 arrived on-site at 6:28 am but found that he needed assistance. Technician 2 arrived to assist technician 1 and checked in at 7:06 am. Tech 2 checked out at 8:10 am, while tech 1 checked out at 8:50 am.

The screenshot below shows the empty IVR Usage and Order Details sections before any work activity.

1. Tech 1 Checks In

<?xml version="1.0" encoding="UTF-8"?>
<DATA2SC PIN="99999" ID="146889">
   <CALL TR_NUM="661234567" STATUS="ON_SITE">
      <CHECK TYPE="IN" ID="1" DATETIME="2016/01/18 06:28:00" />
   </CALL>
</DATA2SC>

The screenshot below shows the IVR Usage section after technician 1 has checked in.

2. Tech 2 Checks In

<?xml version="1.0" encoding="UTF-8"?>
<DATA2SC PIN="99999" ID="146889">
   <CALL TR_NUM="661234567" STATUS="ON_SITE">
      <CHECK TYPE="IN" ID="2" DATETIME="2016/01/18 07:06:00" />
   </CALL>
</DATA2SC>

The screenshot below shows the IVR Usage section after technician 2 has checked in.

3. Tech 2 Checks Out

<?xml version="1.0" encoding="UTF-8"?>
<DATA2SC PIN="99999" ID="146889">
   <CALL TR_NUM="661234567" STATUS="ON_SITE">
      <CHECK TYPE="OUT" ID="2" DATETIME="2016/01/18 08:10:00" />
   </CALL>
</DATA2SC>

The screenshot below shows the IVR Usage section after technician 2 has checked out.

4. Tech 2 Checks Out

<?xml version="1.0" encoding="UTF-8"?>
<DATA2SC PIN="99999" ID="146889">
   <CALL TR_NUM="661234567" STATUS="COMPLETED_PENDING">
      <CHECK TYPE="OUT" ID="1" DATETIME="2016/01/18 08:50:00" COMPL_DATE="2016/01/18 08:50:00" />
   </CALL>
</DATA2SC>

The screenshot below shows the IVR Usage and Order Details sections after technician 1 has checked out.