May 1, 2024 | Service Automation and Provider Automation RNs

Core modules

Weather. The weather is getting better! When using our weather overlay in the map view, you'll be glad to know that the time range for the past has been extended from 48 hours to 96 hours for all weather layers.

Add-on modules

No features and improvements for add-on modules.

Core modules

Admin. On the Admin - Permission page, the page became blank when you tried to filter users by status. You are now able to filter users by status without any issues. 

Alerts. Sometimes, providers could receive the Scheduled Date Compliance Alert email containing an empty attachment. The issue occurred when no work orders required the provider's attention. Now, in this case, the email alert won't be sent.

Asset Manager. To avoid duplicates, assets connected to a rack can no longer be attached to racks with identical TagIDs via the template. In this case, you'll see the DuplicateRackId error in the Errors column in the MS Excel result file.

Dashboard. To avoid confusion, the unsatisfactory feedback and status change notes will now be displayed under the Attachments & Notes tab on the work order details view, even if the Allow Adding Notes and Allow Adding Notes For Completed Wo's settings on the Notes tab in the dashboard settings are disabled.

Work Orders. Providers could see declined work orders on the work order list view page. This happened when the auto-reassign setting was enabled on the Admin - WO Properties > Trades / NTEs page in Service Automation. After declining a work order, it will no longer be visible in the provider's WO list.

Add-on modules

Enhanced Inventory Manager. In the MS Excel Parts Catalog template, we've renamed the price types in the Price Valuation column to coincide with the add part modal on the Inventory > Parts Catalog page. The Standard, Manual, and Average options have been renamed Price, Average, and Replacement Cost.

Projects. Occasionally, when you tried to issue work orders on the Project Tasks page, you got the following error message: Could not issue work order: Object reference not set to an instance of an object. The issue might took place if the original WO category was removed or changed. Upon encountering an error, you will see a message with details that will help you understand the problem better.

Refrigerant Tracking Manager. We've eliminated the discrepancies between the trigger date displayed on the Leak Summary overlay on the Work Orders and Manage Assets pages.