Your experience of creating service requests in ServiceChannel Mobile becomes way more effective with the asset scanning capability. When you need to have a broken asset fixed, you can start creating your service request by scanning a QR, barcode, or NFC tag on the faulty asset. The scanning ability helps you to achieve two things at a time:
- Streamline the process of creating a work order. Once you’ve scanned an asset, the app searches for the corresponding asset in the Asset Manager database. If the match is found, you see relevant information on the asset and can associate the asset with the work order. Like your assistant, the app automatically fills out certain fields on the work order creation form with the information that corresponds to the scanned asset. Thus, with a proper issue list setup in place, you have less manual work to do.
- Verify that the asset you’ve scanned exists in the Asset Manager database, and the information on the asset reflects reality.
Enabling the Asset Scanning for SC Mobile
Asset scanning for the ServiceChannel Mobile app can be configured in Service Automation.
⦿ How to Enable Asset Scanning for SC Mobile
- Navigate to the Administration section of Asset Manager.
- Switch to the Asset Rules tab. That’s the place where asset scanning and validation rules live.
- Select the preferred scanning method under Scan Method.
- (Optional) Pick Yes under Allow an SC Mobile user to change assets on work orders.
- Hit Save to apply the settings.
Creating a Work Order with the Asset Scanning Capability
⦿ How to Scan an Asset Upon Creating a Work Order
- Tap New WO on the work orders list.
- Select the location you want to submit a work order for. You land on the Create WO screen.
Specify what asset needs to be serviced by scanning an asset tag. If you are unable to scan, search for the asset manually.
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