If you encounter a situation where the work order has not had an asset added to it when the work order was created, or, if the asset added was in fact Not the asset in need of servicing, you can add/change the asset manually.
Note: when complex systems such as, but not limited to, HVAC, refrigerated systems or electrical are in question, it may not be clear to the individual requesting the service call which asset is in fact the one that needs to be serviced. In these cases, they may leave the asset blank on the work order, or when the tech arrives, they may have to manually change the asset to reflect the correct asset that was in need of servicing.
⦿ How To Add/Change an Asset on a Work Order in ServiceChannel Provider
- Navigate to the work order.
- Tap the work order.
- Scroll to the Asset section, then tap the pencil icon.
- On the Assets screen, scroll until you located the desired asset.
- Tap the asset and it will replace the asset previously listed on the work order.
