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Types of Push Notifications in SC Provider
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The GPS radius depends on your organization’s account settings. The recommended and default GPS radius is 0.25 miles. Your administrator can update the GPS radius based on your business needs. Contact your ServiceChannel representative to do that. |
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Applying specific sounds for emergency work orders ensures that push notifications about new emergency requests will stand out from all the rest.
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Contact your ServiceChannel representative to enable specific sounds for work order notifications. |
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All is set now. Next time you are assigned a new work order, you will receive a push notification to your device. Keep in mind that the notifications are sent out only while you are logged in to the app.
In addition to the push notification, you can also ask your administrator to enable email alerts for you in User Management in Provider Automation.
Muting Work Order Notifications
You can mute push notifications about newly assigned work orders — without putting the whole device on silent mode.
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Temporarily Disabling Push Notifications
With the Time Tracking feature enabled, you have an option to pause all upcoming push notifications for a while.
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Contact your ServiceChannel representative to enable Time Tracking. |
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While you are away, you will not be bothered by push notifications.
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