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When locations enter multiple repair requests for the same trade within a 30-day time period, Service Automation flags the associated work orders as Excessive Calls. Knowing this information can help your facilities team research the root cause: Location Users may require additional training, the issue list may need an update, an asset may need to be replaced, or any other matter.

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When gone unnoticed or unaddressed, excessive calls typically result in accrued trip charges and other fees charged by the provider, which has a direct impact on your repair and maintenance spend.

You can view a Locations/Trade matrix of excessive calls within Service Automation, as well as receive a daily summary e-mail listing this matrix.

Accessing and Using Excessive Calls from the Work Order List View

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title	⦿ How to access and use Excessive Calls from the List View

On the top navigation bar, click Work Orders. The Work Orders List View appears.
On the top-left of the list, click Additional WO Views > Excessive Calls. The Excessive Calls modal appears.
In the Select at Least # Calls textbox, enter a number that corresponds to the minimum number of work orders you would consider excessive.
Click OK. The list of Locations and Trades with Excessive Calls appear.
- Click the breadcrumbs along the top of the list to navigate between the Excessive Calls list, Locations, and Trades.
- Click the number in blue to change the minimum number of calls.

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Use the filters to refine the data in this list; for example, to hone in on specific categories, or to separate work orders assigned to internal technicians versus third-party service providers.

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Accessing and Using Excessive Calls from the Work Order List View