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Sometimes a User ID or Password is forgotten. If this happens, you may retrieve your credentials through the Service Automation login page.

Note

For users who login to Service Automation through a corporate portal, check with your IT department if you forget your internal password.

Retrieving a Forgotten User ID or Password

You can retrieve your User ID or password through the Service Automation login page.

Retrieving a Forgotten Password

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title⦿ How to Retrieve Subscriber User ID or Password Information


Note

A subscriber can only retrieve a password, not reset (or change) a password. To reset your password, please contact your internal ServiceChannel administrator.

  1. On the login page, click Forgot User ID or Password? Click here.
  2. Select I’m a Subscriber, and then click Next.
  3. Based on your need, follow one of the below criteria (either a or b):
    1. To retrieve your Password: enter only your User ID, and then click Submit.
    2. To retrieve your User ID: enter only your email address, and then click Submit.

A confirmation message appears, and further instructions are sent to the email address associated with your login.

Further Assistance

The email you receive will have a built-in link to ServiceChannel Support. Replying to the email will open a ticket in the support system, and a ServiceChannel Support team member will contact and further assist you.


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