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The Engagement tab of the Network Summary Dashboard in Contractor Scorecard 2.0 allows you to look at provider performance around 9 Engagement KPIs and compare your provider(s) across the entire ServiceChannel platform of providers.
Sections:
To view Engagement Score Calculations jump on over to Contractor Scorecard 2.0 Calculations.
Anchor Filters Filters
Filters
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Refine and deepen your insights by filtering for specific provider(s), company name, or Performance Level. Image Modified
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Anchor Provider Count Provider Count
Provider Count
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This tile shows the total amount of providers who have an Engagement score for the criteria you have filtered. Click on the number to drill into who are the specific providers. |
Anchor Tiers Tiers
Overall Network Quality
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This chart shows how your provider(s) rank across the ServiceChannel platform and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which providers fall into a specific quartile.
When you filter for one provider, you will only see the number 1 in provider count and over the one bar that will be the color of the platform wide performance tier that provider falls in for Engagement. The example below, the provider is in the average tier.
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The Provider details table shows the overall Engagement Score along with 9 Engagement KPIs:
Active Technician Added Technician Invitation | Labor Line Item Invoice Material Line Item Invoice Resolution Code (US only) | Technician Profile Completion Compliance Completion New Provider Completion |
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