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When work orders are created outside of business hours or during holidays, service providers and internal facility teams may not be available at the moment to review and take action on work orders. If these WOs are of high High priority or emergency , they work orders should be redirected to someone a provider who is available at that timeduring those hours.

Note

Locations can set their own business hours and holiday hours only when the administrator has turned on "Location Hours Take Precedence". See Managing Business Hours in the Admin section for more information.

In this article, you will find out how to set up business hours and holidays for a specific location. Learn more about managing business hours for all locations via a template. 

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BusinessHours
BusinessHours
Setting Up Business Hours for a Location

You can manage the business hours of a location by specifying when the location is closed and openit opens and closes.

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title⦿ How to Set Configure Business Hours for a Single Location
  1. From the hamburger menu in the upper-left corner of the page, select Locations & Provider Assignments. The Locations page appears.
    Locations listImage Modified
  2. Click the desired location. You get to the location details page.
  3. Navigate to the Business Hours tab.
  4. Under Business Hours, specify the operating hours for each day of the week. For days when the location is closed, select the checkbox under Closed All Day.
    Business Hours tab on the location details pageImage Modified
  5. When ready, click Save Business Hours Changes to save the changes.

The operating hours are updated for the location.

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#Holidays
#Holidays
Managing Holidays for a Location

Once you have configured business hours for a location, you can specify when the location is closed for for public holidays.

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title⦿ How to Create a Holiday for a Location
  1. On the Business Hours tab of the location details page, navigate to the Holidays section.
  2. To add a holiday, click Add a Holiday.
    Adding a holidayImage Modified
  3. In the overlay for creating a holiday, do the following:
    1. Enter a holiday name.
    2. Choose a holiday date.
    3. Select how often the holiday occurs by choosing a frequency, and then specify on what days of the month or week the holiday repeats.
    4. Next to Hours, enter the business hours of the location on the holiday. If the location is closed on the specified day, select the Closed All Day checkbox.
  4. Click Save Holiday to save to save the changes.
    Specifying holiday detailsImage Modified
You may need to delete a holiday if

The holiday is saved, and the business hours

on

you specified get applied to that day

don't differ from the regular weekly operating hours of that location

.

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  • On the Business Hours tab of the location details page, navigate to the Holidays section.
  • Under Holidays, click the holiday you want to delete.
    • In the overlay that appears
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    title⦿ How to Delete a Holiday for a Location
    Tip
    • To edit a holiday, click it, and make the required changes in the overlay that appears.
    • To delete a holiday, click Delete Holiday.

    Deleting a holidayImage Modified

    Managing Location Hours by Template

    It is possible to update business hours for all locations by template. See how to manage business hours for all locations via a template.

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