When work orders are created outside of business hours or during holidays, service providers and internal facility teams may not be available at the moment to review and take action on work orders. High priority or emergency work orders should be redirected to a provider who is available during those hours.

Locations can set their own business hours and holiday hours only when the administrator has turned on "Location Hours Take Precedence". See Managing Business Hours in the Admin section for more information.

In this article, you will find out how to set up business hours and holidays for a specific location. 

Setting Up Business Hours for a Location

You can manage the business hours of a location by specifying when it opens and closes.

  1. From the hamburger menu in the upper-left corner of the page, select Locations & Provider Assignments. The Locations page appears.
    Locations list
  2. Click the desired location. You get to the location details page.
  3. Navigate to the Business Hours tab.
  4. Under Business Hours, specify the operating hours for each day of the week. For days when the location is closed, select the checkbox under Closed All Day.
    Business Hours tab on the location details page
  5. When ready, click Save Business Hours Changes to save the changes.

The operating hours are updated for the location.

Managing Holidays for a Location

Once you have configured business hours for a location, you can specify when the location is closed for public holidays.

  1. On the Business Hours tab of the location details page, navigate to the Holidays section.
  2. To add a holiday, click Add a Holiday.
    Adding a holiday
  3. In the overlay for creating a holiday, do the following:
    1. Enter a holiday name.
    2. Choose a holiday date.
    3. Select how often the holiday occurs by choosing a frequency, and then specify on what days of the month or week the holiday repeats.
    4. Next to Hours, enter the business hours of the location on the holiday. If the location is closed on the specified day, select the Closed All Day checkbox.
  4. Click Save Holiday to save the changes.
    Specifying holiday details

The holiday is saved, and the business hours you specified get applied to that day.


  • To edit a holiday, click it, and make the required changes in the overlay that appears.
  • To delete a holiday, click Delete Holiday.

Deleting a holiday

Managing Location Hours by Template

It is possible to update business hours for all locations by template. See how to manage business hours for all locations via a template.