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Warning message lets you know when you lose your internet connection Image Added

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Offline Log

The Offline Log feature of

FTM

ServiceChannel Provider allows technicians to add notes and media to work orders while they are not connected to

WIFI

Wi-Fi or cellular data

. When the technician regains an internet connection, the items listed under the Active Log will automatically sync

.

Once this occurs, both client and provider will be able to view the content submitted by the technician.

The Offline Log is a useful feature, especially when technicians find themselves in a blind spot in a facility where they cannot get access to

WIFI

Wi-Fi or cellular service.

While using the Offline Log, technicians can

When you are out of Wi-Fi or cellular data range, a message, outlined in orange, will appear, notifying you that your device is currently offline.

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Offline Activities You Can Do

While being offline, you can do the following:

Add notes to a work order

;

Add media; and

Attach media
View work order details
Edit some of work order properties, for example, priority, work order number, scheduled date, etc.
Trigger an

“Action Required”

Action Required note

,

to be sent to those designated to receive them for the associated work order

Note
You cannot check in to a work order while being offline.

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Adding a note to a work order when the device is offline Image Added

Viewing

the FTM Offline Log

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When a technician is out of WIFI and or cellular data range a message, outlined in red, will appear, notifying the technician that they are currently offline.

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The Offline Log has two tabs, an Active Job tab and a Job Log tab. The Active Job Tab lists all of the allowable actions taken since the technicians last sync with Service Channel. Entries on the Active Job tab have not been synced with Service Channel.

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The Job Log lists all of the entries, both synced and unsynced. Items that have been synced display succ in green and non-synced items display undef in black.

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Work Order Changes Made Offline

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Offline Log link on the home screen leads you to the Offline Job screen with all offline activities captured Image Added

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All the added notes and the updates made while being offline are captured on the Offline Job screen.

You can access the screen by tapping the Offline Log link in the lower-right corner of the home screen or by tapping the Device Is Offline message on an SC Provider screen you find yourself on when you lose your internet connection.

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Offline Job screen shows activities that are scheduled to be synced with ServiceChannel Image Added

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Activities displayed on the Offline Job screen are not yet synced with ServiceChannel and not available on the work order either on the client’s side or on the provider’s side. Such changes are marked with the SCHEDULED label and will be synced as soon as you regain the connection.

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Syncing process starts once you regain your internet connection Image Added

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When you are back online, the items listed on the Offline Job screen will automatically start syncing.

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Activity status changes to Succeed after the app syncs the logged changes with ServiceChannel Image Added

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Once the sync with ServiceChannel occurs, each activity gets marked with the SUCCEED label, and both the client and the provider will be able to view the content submitted by the technician.

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Versions Compared

Old Version 5

New Version Current

Key

Offline Log

Offline Activities You Can Do

Viewing

Work Order Changes Made Offline