Page Comparison

For any provider you find on the Search Results page, you can drill into their profile to view comprehensive details about their company, activity, and performance scores by clicking on the provider’s card.   

The profile page is divided into the following sections: 

• General information 
• Verified Business Details 
• Service CoverageHeadquarters and Regional Offices 
• Company Business Information 
• Work Order Count 
• Score Factors 
• Additional Business Information 
• Trade Specialties 
• Specific Trade Specialties 

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CompanyInfo CompanyInfo

Company General Information

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In the Company General Information section, you will see:

• Provider company name and logoWhether the provider is a self-performer or a broker

• Badges indicatingrelevance factors (Highly Responsive, Self-Performer, Diverse Business, Industry Match).
  

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• Provider ID on the ServiceChannel platform
• Service Coverage
• Industries and Trades
• Years the company has been in business

You can also start a conversation with the provider or invite them to your Network by clicking the Messageor + Invite buttons.

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VerifiedBusinessDetails VerifiedBusinessDetails

Verified Business Details

In partnership with Middesk, we can provide verified information for more than 65,000 US-based businesses, including Business entities & filings, and Diversity.

The Verified Business Details section displays the provider company information that has been verified by Middesk and includes the following data:

• Legal Name: Shows the company business name.
• Diversity: Shows the current confirmed Diversity designation(s), for example, Woman-owned business enterprise.
• Business License: Displays the current filing status of the provider’s business in that state.
• Officers: Shows all listed officers with their associated roles found in the Secretary of State filings.
• # of Years in Business: Displays the # based on the formation record of when and where the business was established.

• Entity: Shows the type of entity as detailed in the formation.
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  The information is updated by Middesk every 24 hours.

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ServiceCoverage ServiceCoverage

Service Coverage

The Service Coverage map shows you the area where the provider works.

• The gray area is the area which the provider claims to cover.
• The blue area is the area where the provider has actually completed work orders.
  
  

The coverage area may differ from trade to trade. To see the precise service coverage by trade, select one from the Trade dropdown and see how the map changes.

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Company Business Information 

This section contains the headquarters address and phone number of the provider as well as their regional offices should they exist.provides detailed contact information for the provider, including their operational hours, headquarters, and regional office locations. 

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WorkOrdersCount WorkOrdersCount

Work Orders Count

From this section, you can specify how many work orders this provider has completed in a particular trade in a specific industry over a specified period. 

• In this example, the provider serviced 673 work orders in the Janitorial trade in the Healthcare industry within the past 24 months: 
  

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ScoreFactors ScoreFactors

Score Factors 

With the score factors, you can analyze provider effectiveness by 4 criteria based on the the provider’s previous work history. Thus, you ensure that you invite invite only reliable providers for your projects.   

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You can evaluate providers by the following scores: 

• The Search Score number is a weighted average of all four scores. The color of the individual score tab indicates whether this provider is good (green), average (yellow), or below average (red) for that particular score.  
• The Quality score shows how accurately the provider performs the work. 
• The Price score defines how cost-effective the provider is.  
• The Speed score shows how fast the provider completes work orders. 
• The Engagement score shows how actively the provider improves their work using ServiceChannel

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Rw expand title Expand to view more information about each score factor. Score States You may see 0 or N/A in the place of the score number.   When a score is 0, the provider’s actual performance number for a score is 0.   A score of N/A means there is insufficient data on the provider's performance to calculate a score.  Info By default, you seethe provider’s scores for all trades. Use the pull-down menu in the upper-right corner tosee their scores for a specific trade.   Image Modified Price Score The Price score is also determinedbyspecific areas the provider serves.You can look at pricing scores for different regions by filtering themby location.   Panel bgColor #F9F9F9 titleColor #0e3367 titleBGColor #EAEAEA borderStyle none title ⦿ How to View the Price Score by Location Click on the Price Score section. The Geolocation menu appears under the Engagement Score.  Select the specific location from the Geolocation dropdown menu.  Note You will not see the Geolocation menu when the provider does not have enough work orders in any single area to calculate a score.  Image Modified Anchor ProviderKPIs ProviderKPIs Provider KPIs  Each individualscore sectionshows how the provider is doing on each of the key performance indicators (KPIs) that contribute to that score. You also see a chart showing how the provider is trending for that score month over month.    Image Modified Info Hover over the Info icon  Image Modified next to each KPI to learn what a specific key performance indicator means.  Image Modified Anchor AdditionalBusinessInfo AdditionalBusinessInfo Additional Business Information Image Modified Any additional information regarding the provider’s business is placed here. This information may include: Icon Meaning Image Modified Trade associations & certifications: Associations the provider belongs to and the certifications they have. Image Modified Licenses for the trades: Licenses the provider has for a trade. Image Modified Not Integrated Provider: The XML technical integration is not set up for this provider. Image Modified Diverse Contractors/Suppliers certifications: The company is recognized and certified as being owned by a minority group. Image Modified Insurance: If a provider has added the required types of insurance to their profile, they will be listed here.

Trade Specialties Overview and Specific Trade Specialties 

These sections provide detailed information about the provider's trade specialties and capabilities. It includes qualifications that highlight the provider's expertise and resources. 

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