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You may add users to Service Automation and provide permissions from the the Users page page. The number of users you may add is unlimited.

Page for managing users and their permissionsImage Added

Use either of the following two ways to set up new users, depending on the scope of work:

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createsingleuser
Adding Users One by One

While adding a new user, you can set can set the desired password management option and add a notification email for receiving work order notes, invoice escalation alerts , and as well as proposal and work order assignment notifications.

    1. Re-enter the password in the Confirm Password field.

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title⦿ How to Add a Single User
  1. On the top-left of the page, click the menu icon, and select Admin From the hamburger menu, select Admin > Permissions > Users. The list of users appears. 
  2. Click Add New User. The Add User(s), and select Add a Single User. 
    Image Added    You land on the General Info tab for of the new user appearspage.
    Add New UserImage RemovedEnter the Image Added

  3. Provide a login name for the user in the User Id field.

  4. (Optional) Enter the name of the user in the User Name field.

  5. (Optional)

    Enter

    In the Notifications Email field, specify the email to which all notifications will be sent.

  6. Choose the desired password settings by either enabling or disabling the password selfPassword Self-management Management option:Image Added
    1. To enable password self-management:
        Check
          1. Select the Password Self-Management
        box
          1. checkbox. The Password
        email
          1. Email field is enabled, and the Password and Confirm Password fields are disabled.
          2. Enter the Password Email.
        2. To disable password self-management:
            Uncheck
              1. Clear the Password Self-Management
            box
              1. checkbox.
              2. Enter the Password.
      Warning
      titleImportant
      Note

      The password should be in line with the password complexity requirements displayed in the blue bar at the top of the page. See Configuring Password Complexity

       for

        1. for more information

      .Re-enter the password in the Confirm Password box

        1. .


    2. Click Save. Additional tabs display and checkboxes appear on the page , where you can continue to customize permissions, locations, limits, notifications, and other options for the new user.Additional Tabs for New UserImage Removed

      3. Image Added

      Once you add a user, you can do the following:

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      createmultipleusers
      createmultipleusers
      Adding Multiple Users in Bulk

      To set up multiple users, we recommend that you use the template to upload all the required information on new employees in one go.

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      Note

      Before you get down to completing the below steps, ensure you have uploaded primary roles. Without primary roles in place, no new users can be created via the Bulk User Template.


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      title⦿ How to Add Users in Bulk
      1. From the hamburger menu, select Admin > Permissions > Users. The list of users appears.
      2. Click Add User(s), and select Add Bulk Users.
      3. Download the Bulk User Template.Image Added

      4. Fill out the MS Excel template. Refer to the tips on the Add Bulk Users page.

        Expand
        titleExpand this section to read information on the template.

        Image Added

        Info

        There are two types of the Bulk User Template based on whether or not your organization uses the Password Self-Management feature.

        • When the feature is turned on and the Password Self-Management column is set to Yes for a user, the Password column should be left blank.
        • When the feature is turned off, the Password field should be filled out.


        Tip

        Hover over a column name to view a hint on how the column should be filled out.

        Image Added


        Note

        The password should be in line with the password complexity requirements displayed in the blue bar at the top of the page. See Configuring Password Complexity for more information.


        Note

        The Role Title column should be filled out with one of the primary roles. If you do not have primary roles uploaded into your system yet, you will not be able to proceed with creating users in bulk. Learn how you can create primary roles.

        Image Added



      5. Once you have completed the template, save it as a tab-delimited text file.Image Added


        Note

        When non-Latin characters are used in the file, please save it as a Unicode text file.


      6. Click Upload Template.Image Added

      7. Click Browse a File, and then open the saved template from your device.Image Added

        Tip

        To remove the file that was added in error, click the red cross next to the file name, and then re-upload the required file.


      8. Click Submit in the lower-right corner to start file processing.
        Image Added         
        1. A green checkmark will appear next to the uploaded file once the latter is processed with no errors found.Image Added

        2. When errors are detected, you will be prompted to download the results file to fix the errors and re-upload the corrected file.

          Note

          Even a single error in the uploaded template will lead to the whole upload process failure, meaning that no new users will be created.


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      saa_pwself
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      Password Self-Management

      The Password Self-Management feature lets you allow users to reset their own passwords securely through their emails. You may enable this feature by contacting ServiceChannel.

      Once the feature is enabled, you may easily turn the feature on for individual users in your company by checking the box next to Password Self Management in the General Info tab.

      Image RemovedEnabling the Password Self Management checkbox on the user details pageImage Added

      In other instances where multiple users, such as location users, may share a single account, you can add and manage passwords for those accounts by disabling the Password Self-Management option. While users associated with such an account cannot reset the account password, they can contact an Admin user and retrieve the password.

      Info

      If a newly added user has the Password Self Management option enabled, but they haven’t created their password yet, you can resend a welcome email to them. To do this, click Resend Welcome Email on the General Info tab of the user details page. The welcome email contains a link to create a password that is valid within 14 days. Once the user submits their password, the Resend Welcome Email button disappears from the page.

      Clicking the Resend Welcome Email button on the General Info tab of the user details pageImage Added


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