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First Time Using ServiceChannel Provider

Before using the Field Tech Manager ServiceChannel Provider mobile app, you must be invited as an internal technician. Your company will send this invitation through an email; you must accept the invitation in order to use FTM ServiceChannel Provider Mobile.

Info

Important: You must use a mobile device to accept the invitation.

FTM Email Invitation to Internal TechniciansImage Removed

Email invitation to join the FTM internal techs groupImage Added

Accepting an FTM Invitation and Creating an Account

To log in to SC Provider, you first need to create an account. 

Using a mobile device, check
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title⦿ How to Accept an FTM Invitation :
and Create an Account

  1. Check your email for the invitation.

  2. Tap Accept. Your mobile device will navigate to a website for you to choose to download the ServiceChannel FTM mobile app through either the Apple Store or the Play Store.

    On the Create Password page, enter a unique password in both fields, and then tap Save.

    Note

    Note: Passwords must be 8 characters or more, including capital letters and special characters (for example: #, !, ?, *).

  3. On the Home Page, tap Work Orders. The list of work orders assigned to you appears.

How to Accept an FTM Invitation:

  • Using a mobile device, check your email for the invitation.
    • Tap Accept. Your mobile device will navigate to a website for you to choose to
    1. Start Now.
      Start Now button in the invitation email allows techs to create their SC accountsImage Added
      You are navigated to the registration form.
    2. Provide the required information, and tap Next to proceed.Registration formImage Added
    3. (Optional) Tap Upload to add your profile picture to your ServiceChannel account.Screen where you can upload the profile pictureImage Added
    4. Create a unique password.Creating a passwordImage Added


      Note

      Please note that your password should:

      • Be at least 6 characters long
      • Contain at least one digit


    5. Make sure the checkbox next to ServiceChannel terms of service is selected. 

    6. When ready, tap Submit.

    7. Choose to download the ServiceChannel FTM mobile app through either the

    Apple

    1. App Store or

    the On the Home Page, tap Work Orders. The list of work orders assigned to you appears.

    1. Play Store.

  • On the Create Password page, enter a unique password in both fields, and then tap Save.
    Note: Passwords must be 8 characters or more, including capital letters and special characters (for example: #, !, ?, *).
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      Confirmation screen letting you know that the SC account was created successfully Image Added


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      With the user ID and password created, you can now log in to the ServiceChannel Provider mobile app and see assigned service requests.


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