For companies that have ServiceChannel Provider Time Tracking turned on, technicians can track their time spent on work orders, breaks, and a variety of other user-defined activities. If a technician forgets to add time spent at a meeting, they can add it, after the fact. Additionally, technicians can edit logged time to better reflect how their time was spent.

With the Time Tracking feature of ServiceChannel Provider, companies will be better able to manage their technicians’ time and determine when it is more efficient to seek the services of an external provider.

The following infographic is an example of the “time” categories that can be tracked with ServiceChannel Provider.

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In all, the Time Tracking feature adds additional functionality, accountability, and accuracy to the management of technician’s technicians’ time.

Notes on Time other than Work Orders

For administrators who want additional information about how their technicians use their time, can have Time Tracking Notes turned on. With Time Tracking Notes enabled, technicians will be able to add a note to time other than work order time. It will be up to the administrator as to whether or not to make a note mandatory or optional. See your Service Channel representative to have this feature enabled.

If a technician forgets to add time spent at a meeting, they can add it after the fact. 

Additionally, technicians can edit logged time to better reflect how their time was spent. 

Work Order Time Tracking

After accepting a work order, you a technician can log the repair time you they have worked on the job, as well as your their travel time to and from the job site as well as the admin time.

The fastest way to log time is to tap Log Time on the work order ; should you forgot and select the required activity type.

Should you forget to do so, you

can enter your time manually by tapping Add New Manual Entry above the Log Time button.

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Logging Travel Time

Here is how you can log your Travel time when traveling to and from the job site.

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Logging Repair Time

When onsite and ready to get down to work, ensure you log the Repair time.

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Logging Admin Time

When you start your day, end the work order time or break time as well as for any other activities you might need to track your non-work-order time, you can use the Admin type.

Tracking “Other” Types of Time

in ServiceChannel Provider Mobile

With With ServiceChannel Provider Mobile, you can track a variety of , user-defined , activities. The activities that you can track can be customized to suit the needs of your company. The example below displays several of the more popular activities tracked. If you are currently using ServiceChannel Provider Mobile, your view may differ from the example provided

The following list contains the examples of "other" types of time:

• Start and end of work
• Admin
• Van maintenance
• Break
• Travel
• Internal meeting or training
  
• Retrieving inventory

The activity that you have just tracked will appear under the Manage Time tab and can be

adjusted as needed.

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Managing Time

in ServiceChannel Provider Mobile

The Manage Time feature in ServiceChannel Provider Mobile allows the technician to log time for set of user defined activities. This can, but is not limited to:

Additionally, the time periods that appear under Manage Time can be added to or edited, if you have permission to do so.

When adding time using ServiceChannel Provider MobileUnder the Manage Time tab, you can view and edit the logged activities as well as add new activities.

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Adding Time

When adding time, you can only add time periods that have pastpassed. For instance, you can add a meeting that occurred the occurred the previous day, but you cannot add a meeting that has not yet occurred. 

However, if you logged an administrative meeting as being from 1pm 1 pm to 3pm3 pm, but in actuality, the meeting was from 1pm to 2pm 1 pm to 2 pm, and then you went on a break from 2pm 2 pm to 3pm3 pm, you can edit the administrative meeting , to reflect the actual time, then add in your break from 2pm 2 pm to  3pm3 pm.

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Editing Time

With the Time Tracking feature of ServiceChannel Provider, companies will be better able to manage their technicians time and better determine when it is more efficient to seek the services of an external provider.

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Notes on Time Other Than Work Orders

For administrators who want additional information about how their technicians use their time, ServiceChannel can enable the Time Tracking Notes feature. 

With this feature turned on, technicians will be able to add a note to time other than work order time, for example, to a Break or Inventory activity. It will be up to the administrator as to whether or not to make a note mandatory or optional.