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The Actionable Landing Page (or ALP) is the home page of Service Automation. It summarizes requested work orders, proposals, and invoices that require your attention, or on which you may can take action. By highlighting emergency and non-emergency work orders and proposals in need of attention, you may can take action and respond to issues faster.

You may filter these work orders, proposals, and invoices by trade, category, region, districtlocation note headers (up to 10), and/or service provider, to hone in on the most crucial areas of attention.

Info

Filtering by Service Provider is currently in Limited Availability. Contact your ServiceChannel representative to turn this on.

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By  By default, the Actionable Landing Page shows all work orders, proposals, and proposals invoices created within 45 days of the scheduled call date. The metrics on the Actionable Landing Page automatically refresh every 5 15 minutes.You may also search for work orders and create a service request on this page, as well as review Messages from ServiceChannel


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Navigating the ALP

  1. Searching for work orders
  2. Viewing Actionable Landing Page Metrics
  3. Creating a Service Request
  4. Configuring Landing Page Settings
  5. Interacting with the Digital Success Bot and Chat


Note

Filters are now in the Landing Page Settings in the gear icon.


Info

If you have Network Opportunities, you may see anOpportunity Card on the right hand side of the ALP. Each Opportunity Card has a trade and a number of locations where you can potentially improve yourPrivate Network by inviting new, better-performing providers based on their scores. You will also see the average potential performance improvement in percentage. 

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  • Click See Opportunities> to go to Provider Search and explore new opportunities.




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